Country Com and In Learning and Development Leader – IKEA

Job description / Role

Country Com & In Learning and Development Leader- IKEA Dubai Festival City

One of the companies bearing Al-Futtaim name is IKEA.

IKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story.

At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA creating a better everyday life for the many isn't only our vision, it's our way of life!REGIONAL SUPPORT
Actively support the country Com&In manager in implementing the country business plan and the country Com&In plan to support the optimization of sales and our long-term growth by:
 
* Identifying the Com & in competence we need in the store Com & in teams in order to deliver the training plans. Based on country commercial agenda and the IKEA long term business objectives.
* Securing that within Com & in in our country we have the right number of Com & in coworkers and the right organizational structure within each store and S.O. to meet our country business objectives and global and national recommendations.
* Working with my com & in manager to educate our S.O. com & in team, other functions and the store com & in managers how to work with manuals, training and development tools, global directions and other tools. 
* Taking the responsibility for co-ordinating the national review and supporting the new stores for new store openings.
* Identifying the future recruitment needs using the country expansion plan and staff turnover and the existing level of performance.
* Developing appropriate recruitment tools which allow us to accurately test the competence of candidates. I take into account the unique recruitment of the com & in team to combine practical aesthetic and commercial skills.
* Using the com & in learning offer as the base to identify what training initiatives we need to deliver.
* Creating and securing the implementation of a com & In development and learning plan for the country. I use appropriate development and learning initiatives to ensure we engage different learning styles to secure competence.
* Ensuring the administration and organizing of training activities are effectively managed.

STORE SUPPORT

* Train the store com & in team how to use the recruitment tools and toolbox.
* Actively working with schools to identify potential sources of new recruits and encourages the store com & in managers to work with their local colleges and schools.
* Analyse the IKEA Customer Satisfaction survey, IKEA Brand Capital and other visitor feedback and use these insights to work with the store Com&In teams to improve the experience of our visitors and convert them into satisfied customers.

COACHING

* Sharing good ideas and coaching our store com & in managers with the learning offers.
* Working with the store com & in managers to ensure they use the com & in competence, the com & in competence staircase model and the com & in competence mapping to evaluate the competence and the training needs of their teams
* Ability to coach and educate SO Com&In colleagues, other functions and our store Visual Merchandiser/ Activity leaders on how to work with manuals, global directions and tools within my area of responsibility.

PROJECTS

* Support with the regional expansion plans whenever necessary including commercial planning, build up and opening phases.
* Supporting with new ways of working and business practices.

Requirements

Minimum Qualifications and Knowledge:

* has thorough knowledge of the role and responsibilities of the Communication & Interior Design department
* has a passion for interior design, home furnishings and design

Minimum Experience:

* 2 years in a country service office com & in role or min. 3 years' experience in one store as com & in manager. Consistency of min 3 year in one store.
* Ideally knowledge of the IKEA Concept 

Job-Specific Skills:

* understands customer buying behaviour and buying decisions
* knows the competition on the local market
* worked with several management teams (management skills)
* Has thorough knowledge of the role and responsibilities of a com & in department.

Behavioural Competencies :
Interpersonal Skills, Business Acumen, Problem Solving, Confident, Leadership Skills and Strategic Thinking.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.