Job closed
Job description / Role
Country Operations Manager - Regional Operations - UAE
Central Operations is responsible, throughout all Middle East markets, for country profitability focusing on loss prevention, audit and customer service, at the same time driving consistent operational efficiency and best practice in all stores via the company standard operating procedures. Acting as a central point of store communication for the business, the team also protects the company's reputation, supports new brand openings and resolves any issues and problems on the ground.
The Role:
The Country Operations Manager is an ambassador of the Alshaya Business, with influence spanning across all of the fashion stores, restaurants and cafs in the Middle Eastern Markets. The key focus of this role is to ensure that all policies, practices and procedures are adhered to from an Operational perspective.
Your other responsibilities will include:
* Monitoring conditions and market trends within the local market
* Driving and delivering sales performance, operational efficiency and profit return
* Managing operational environments
* Business development and country profitability.
Requirements
* Senior management experience within a multi-site retail (fashion or food) brand
* Educated to degree level or equivalent
* Experience of managing across a wide geographical area
* The ability to identify and deliver initiatives to enhance business and increase sales
* Experience of managing compliance to standard operating procedures, policy and practice.
International experience would be an advantage.
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.