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Job description / Role
An International Telecommunications company is looking to hire an Arabic & French speaking Credit & Collections Specialist who is responsible for the overall management of collections for Middle East, Africa and India credit and collection activities in the region. The reporting would be to the Regional Controller of Asia, Middle East & Africa, this position is responsible for the management of DSO and aging performance, and minimizing bad debt write-offs. The role will also lead in providing recommendations for improving cash collection efforts in the region:
- Responsible for high volume collection calls and/or correspondence in a fast paced goal oriented collections department. Providing customer service regarding customer reconciliations, process and review account adjustments, resolve client discrepancies and short payments.
- Must communicate & follow up effectively with customers and Account Directors regarding customer accounts on a timely basis. Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
- Establish and maintain effective working relationships with Sales and Service Delivery team to reduce delinquency for assigned accounts and to mitigate risks of doubtful debts.
- Manage and monitor the credit risk of customers, which involved analyzing financials and setting appropriate credit limits with the approval of the Regional Controller.
- Lead and interpret financial data of the companies (ex. DSO), systems, and operational data to provide solutions. This also but not limited to understanding of various payment forms like LCs processes, Bank Guarantees, warranty bonds and also setting up clearly defined steps for default and recovery.
- Responsible for providing weekly collections and credit updates to Regional Controller and in providing financial analysis for Monthly Performance Reviews.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable department.
Requirements
- University degree or related years of experience
- Minimum 5 years corporate collections experience with knowledge of Billing and Collections procedures
- Proficient in English, Arabic & French
- Experience with telecoms/IT industry. In-depth understanding of credit, finance, and risk mitigation tools desired
- Skilled in Microsoft Word, Excel, Power point and ERP systems
- Strong attention to detail, goal oriented and be able to excel under pressure
- Be independent and firm. Capable of precise communication especially in dealing with difficult customers
- Excellent negotiation and relationship building skills.
-Team player with ability to work comfortably across functional groups within organization with strong business sense.
About the Company
The Adecco Group is the world’s leading talent advisory and solutions company. We proudly make a difference in the working lives of 3.5 million people every year. Our culture is entrepreneurial and inclusive, and we are united by our passion for making a difference in the world of work. We work with over 100,000 organizations in 60 countries, enabling their success. We have 35,000 people working with us across more than 60 countries and territories.
Adecco has been rapidly growing in the Middle East since 2008, developing a substantial footprint throughout the region. We work across 250 different clients, Adecco has more than 62 full time employees, working in 4 offices, servicing all countries across the GCC region. We offer Temporary Staffing, Permanent Placement, Executive Search, Assessments, Visa And Payroll, Outsourcing, PRO Solutions customised as per client requirements. Adecco Middle East Head Office is based in Dubai with a branch at Abu Dhabi.