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Job description / Role
- Ensure compliance and follow all Company H&S standards and procedures
- Ensure compliance with the Company Internal Control Policies and Procedures as well as follow Group Code of Business Conduct
- Ensure compliance with company Credit Management Policy
- Proactively manage debt collection on assigned portfolio of accounts
- Ensure that debts are collected as per Company given targets
- Follow-up on overdue invoices within given timeframe
- Issue statements to clients using established guidelines, deadlines, procedures and process driven methodology
- Agree payment plans with customers and ensure that they are adhered to
- Resolve queries to facilitate payments from customers
- Handle disputed bills and negotiate to bring payment within agreed terms
- Prioritize and manage a challenging workload whilst maintaining a high level of customer service and satisfaction
- Obtain sufficient information to assess the creditworthiness of new and existing customers
- Maintain accurate and up to date customer details and account records
- Ensure that all prepared communications are accurately recorded/documented in a timely manner
- Undertake account reconciliations and compiles documentation for legal action
- Attend court cases when required
- Respond promptly and completely to both client and internal inquiries
- Assist in ad-hoc duties as required
- Provide ad-hoc reporting as and when requested
- Ensure monthly processing deadlines are met as required
- Send out monthly client statements/letters
Requirements
- Educational Qualification: Degree in Finances / Accounting or equivalent
- Minimum 3 years of relevant professional experience
- Knowledge of English language
- Knowledge of Arabic and/or Hindi is an advantage
- Knowledge of Microsoft Office Systems especially MS Excel
- Knowledge of construction industry / ready mix business would be a plus
Competency requirements:
- Excellent communication skills (spoken and written) on all levels
- Ability to work on own initiative as well as part of a team
- Ability to successfully lead a team
- Works with a minimum supervision
- Familiar with accounts procedures, client ledgers, disbursements and office accounts
- Ability to explain financial matters firmly and clearly
- Possesses high standard of numeric accuracy with attention to detail
- Strong organisational & time management skills
- Ability to manage & prioritize an extensive caseload
- Sense of urgency and ability to work in fast paced environment
- Deadline focused with ability to prioritize tasks
- Flexible and multi-tasking ability to produce results
- Has good negotiation skills
About the Company
Cielo is the world's leading strategic Recruitment Process Outsourcing (RPO) partner, dedicated to ensuring our clients attract and hire better talent faster, all while providing a world-class candidate experience. Many RPO providers think more like outsourcers than recruiters, but we immerse ourselves in your industry, brand and values, and are accountable for driving real business results. Or, as we like to say, WE BECOME YOU.