Customer Care Executive

UAE

Ref: KP622-1666

Job description / Role

Employment: Full Time

A leading manufacturing company specializing in construction services is currently looking for a Customer Care Executive for their UAE based office. The role will report directly into the Branch Manager and will be responsible for providing professional services related to all products and order related inquiries, as well as resolving and handling customer service issues.

Main Responsibilities:

Manage customer relationships for main accounts as well as other key accounts in terms of internal and external customers
Work closely and support relevant departments such as Sales, the Distribution Center Managers and customers regarding customer service issues
Perform all order processing and service-related activities to ensure the accurate, timely and effective handling of customer requirements
Assist customer in selecting product that best suits the application and identify potential sales opportunities and ensure the sales lead is provided to appropriate Sales Representative
Perform quotation and order entry, edit and maintenance, handle all telephone, fax or email inquiries relating to freight, product application, or billing issues
Identify and report all instances of customer problems, potential sales leads and system deficiencies that are not immediately resolved to Supervisor and Sales Team
Prevent and /or resolve any billing disputes and implement procedure efficiencies

Requirements

Must hold a minimum qualification of a recognized High School Diploma or advanced qualification
Must have a minimum of 3 years in a Customer Service and / or product knowledge of mechanical pipes (or similar products)
Must possess excellent proficiency for software such as Microsoft Office - Word, Excel and Access
Knowledge of SAP / ERP is essential
Must have strong business acumen, strong command of English and demonstrated ability to multi-task

About the Company

Over 30 years of local industry experience.

New name, proven expertise In 2009, recruitment leaders Beresford Blake Thomas (BBT), Hill McGlynn and Ma Foi integrated under the Randstad brand to form Randstad Middle East.

Experience and local knowledge are essential commodities within the Middle East region, so it made perfect sense to combine 30 years recruitment experience in the Gulf, providing a larger, more streamlined service to our clients and candidates.

As well as having the largest geographical footprint of any recruiter, Randstad is the worlds largest specialist recruitment provider, employing over 28,000 members of staff and helping over 2.5 million people find work every year. With an enviable reputation worldwide, we have an established and respected presence in the Middle East, and are the preferred choice for specialist staffing solutions in more customary and emerging markets across the entire region.

Our Sectors: