Customer Excellence Officer |
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Offshore Recruitment Services
Ref: NP090-13
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The RoleThe RolePOSITION SUMMARY: Positively impact the overall patient satisfaction at The American Hospital – Dubai by assessing, planning, implementing and evaluating hospital-wide customer excellence requirements to ensure the competence of internal customers in supporting American Hospital – Dubai’s Mission, Vision and Values. Provides resources, consultation service and training in customer excellence requirements and related issues. PRINCIPAL DUTIES AND RESPONSIBILITIES: Leadership / Organizational Skills • Promotes a customer excellence philosophy consistent with the Hospital’s mission, vision and values • Fully supports hospital policies and serves as a professional role model for all staff involved in direct customer service • Demonstrates self-direction, creativity and sound judgment applicable to the position description responsibilities • Maintains open communication with colleagues throughout the hospital • Demonstrates flexibility with scheduling sessions to meet time constraints / needs of departments within the hospital CUSTOMER SERVICE FUNCTIONS • Deals sensitively and confidentiality with customer complaints and customer excellence related issues as directed by the Chief Executive Officer • Assess, develops, implements and evaluates customer excellence requirements and educational needs hospital-wide, which are sensitive to the multi-cultural customer-base and learning needs of multi-national staff • Analyzes customer satisfaction response and customer complaints to use as educational tools for staff development in the management of service excellence delivery • Monitors hospital-wide customer excellence competencies and individual staff performance in collaboration with department directors and coordinators • Maintains a record of customer excellence programme attendance and prepares reports for the Chief Executive Officer on a monthly basis • Performs any other duties as required by the Chief Executive Officer |
RequirementsRequirementsPOSITION QUALIFICATION: Educational Requirements: High School National Diploma Bachelor’s Degree / Diploma in Business Development, Education or related discipline from a recognised educational institute Professional Experience: Minimum 5 years experience in a customer service related industry Experience in mentoring / coaching in a multi-cultural / multi-national environment Demonstratable experience in customer excellence programme development and implementation Experience working in the private sector, preferably within a hospital or hospitality environment |
About the CompanyAbout the CompanyOffshore Recruitment Services specialise in the recruitment of in all aspects of offshore vacancies for all levels of permanent, temporary and contract positions. Whether a client is searching for a highly skilled candidate, looking to head hunt a specific individual, a team of contractors for a project or management of gifted personnel, we are ready and have a proven track record of meeting such requirements. Offshore Recruitment Services was formed with the specific aim of providing a quality service to link key candidates to our clients. We find the right people for your business. |
This Position is closed or expired
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