Customer Experience Manager

Job description / Role

An exciting opportunity for a Customer Experience Manager for an excellent multinational automotive company has arisen in Dubai with the main aim being to enhance Customer experience and brand image by contributing to roll-out of regional strategy.

Responsibilities:
- After Sales Mystery Shopping roll-out in the region.
- Premium Customer Excellence standards roll-out in the region.
- Successful launch of IMEA CSI platform, target set-up, monthly action plan and follow-up
- Training
- Project management of A/S network plans
- Co-operate closely with TCS to resolve technical issues, follow-up on warranty spending, goodwill utilization, re-call campaign completion and customer complaint handling
- Establish monthly service KPIs reporting with NSCs

Requirements

- Candidates MUST have automotive experience with a minimum of 7 years automotive experience especially in areas of CS, Dealer network development, training and technical.
- Must have a driving license
- Automotive Industry knowledge
- Training skills
- Quality Audit knowledge
- Customer satisfaction research know-how
- NSC and dealer operational knowledge
- Presenting

Competencies:
- Customer focus
- Quality orientation
- Analytical thinking
- Information seeking
- Planning & organizing
- Relationship building and management
- Arabic speakers preferred

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:

• IT & Telecommunications
• Engineering & Construction, Oil & Gas
• Banking, Finance & Legal
• Sales & Business Development
• Marketing, Public Relations & Communications
• Human Resources & Training
• Customer & Support Services (Secretarial and Administrative)
• Operational, Supply Chain & Logistics
• Executive Recruitment
• Emiratization Solutions
• Recruitment Program Outsourcing Solutions
• Managed Service Provider Solutions
• Talent Based Outsourcing Solutions
• Outsourced Staffing Solutions