Job closed
Ref: NP314-317
Job description / Role
Based in Dubai and reporting to the Marketing Director the Customer Experience Manager has overall responsibility for delivering Product Experience offerings across MENA as well as managing Sponsorships and Global/Local Partnerships. The role also requires the incumbent to offer consultancy support to Dealer Events, adapting/developing Marketing Communications for all events and activities working closely with importers, agencies, sales and service.
This is a highly visible role that requires a strong understanding of Experiential Marketing strategy development and execution from the Automotive industry.
Responsibilities
Working with Global teams, Overseas teams and the MENA markets to develop and deliver a brand consistent, culturally relevant and appropriate strategy for experiential marketing, which encompasses experience, sponsorship and events for each respective brand.
The role will cover:
Development and implementation of experience strategies for MENA markets, appropriate to market needs and budgets
Management of local implementation of Global Brand Partnership and Sponsorship
Management of Regional Partnerships and Sponsorships
Guide local markets on local sponsorships activation
Working with the PR and Social Media Manager, develop and implement PR and Social Media strategies to align with experience, sponsorship and event project requirements
Ensuring an accountable metrics and research driven approach to Experiential Marketing across the region
Regular and on-going market engagement and liaison, understanding their voice and reflecting this where possible in future plans
Identifies, defines and implements process improvements for experience, sponsorships and events.
Sponsorship and Event Related:
Define required team and roles for specific event, schedule and prepare the timeline of deliverables
Collaborates with internal and external stakeholders to assess requirements of projects and ensure clear communication flow between all parties
Manage the registration preparation and on-site implementation and coordinate communications process with external agency support
Conduct sponsorship post event evaluations to report areas that are a success or need improvement to develop relationships and retain sponsors re-engagement
Create an exceptional experience and high return on investment
Responsible for project cost analysis tally, and assists with follow-through on invoices and financial tracking with accounting team
Requirements
Ability to communicate with and influence at a senior level, both internally and externally
Ability to navigate a complex organizational structure in the midst of growth and change, which operates in a fast paced environment, with stakeholders having strong points of view, and able to be aware and work with time and cost restrictions
Comfortable with guiding extended teams in regional locations (slightly different time zones)
Understanding of automotive Marketing
Strong team ethic with an innate ability to build long term collaborations across markets, striving for consensus and carrying a sense of common purpose
Strong organisational skills with perseverance and determination
Ability to manage multiple projects simultaneously
Pragmatic, 'hands-on' approach to 'getting the job done'
Proven communication and presentation skills
Proven event planning and sponsorship management experience
Able to contrast fast and responsive reaction when deadlines require, with a contemplative approach for more strategic planning and implementation
Ability to work as part of a team, or to work autonomously and be self-driven and self-directed
An ability to listen and learn from experience to refine for the future
Discretion when dealing with sensitive and confidential information
Able to understand and manage project cost analysis
Analyse potential risk and change requirements and communicate to relevant stakeholders
Able to drive and hold a UAE driving license
Salary from 30-33,000 AED
Benefits + family benefits + Company Car
About the Company
Inspire Selection is an award winning recruitment agency, headquartered in Dubai which recruits across the Middle East region. We employ highly knowledgeable, professional consultants who are experts in connecting the right people with the right opportunities. Our reputation has been built upon our honesty, integrity and our ability to source candidates of the highest calibre right across our specialist sectors. As a result, we are recruitment partners to a wide spectrum of organisations - from leading blue chip companies to smaller, local businesses. Sectors we cover include HR, Administration, Finance & Accounting, Legal, Sales & Marketing including Digital Marketing, IT, Oil/Gas/Energy, Engineering, Procurement, Manufacturing, Higher Education.