Customer Lead Project Manager

Dubai, UAE

Ref: HP647-1329

Job description / Role

Employment: Full Time

A leading multinational automotive organization is seeking to recruit a Customer Lead Project Manager. The right candidate will be responsible for developing, implementing, analyzing and reporting on customer retention strategies. You will also be responsible for improving customer loyalty and profitability.

Main responsibilities :
- Project Management
- Ensures that the customer trends and analytics are linked to marketing programs
- Analyses and synthesizes a broad array of data-sets such as: customer behavior, web analytics, online marketing, direct marketing and market research
- Develop and maintain strong relationships with key business stakeholders
- Acquire solid understanding of business and operational challenges and proactively look for ways to provide Customer Lead Management solutions to business issues

Requirements

- At least 2 to 5 years of experience in CRM and analytics with a proven track record of driving CRM strategy and implementing the same
- Advanced skills in Excel features, queries and statistical tools
- Experience in BI tools
- Strong quantitative, analytical and reporting skills
- Strong project / time management and organizational skills
- Exceptional attention to detail
- Self-motivated and deadline driven
- Exceptional communication capabilities in both English and Arabic

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including: