Customer Liaison Officer (Arabic Speaker)

Job description / Role

- To act as first point of contact for customers queries/issues; referring/escalating as appropriate. Identify and escalate any reactive work that could lead to wide scale customer impact.
- Client Liaison: Receive inquiries/calls from customers and the sales executives. Responsible in facilitating the technical analysis reports till final sign off and also responsible for item codes generation in the system.
- Ensuring that work standards for accuracy and timeliness are met in all cases
- Responsible for handling and monitoring the sales orders from start till dispatch including invoicing. Close monitoring of an order from design development to on-time shipments/delivery of materials.
- Ensure that all jobs/sales orders are endorsed and planned for production till dispatch and shipment.
- Communicate regularly with supervisor and the team directly to ensure work is delivered on time.
- Develop and maintain close working relationships with departmental teams. Work with the operations team to continually improve business processes within the team to ensure the efficient and effective delivery of customer service.
- Identify opportunities to improve performance and customer service delivery.
- Undertake delegated duties from the Customer Service Supervisor as and when required.
- Be flexible with regard to working patterns to meet the business needs.

Requirements

- Bachelors Degree
- Minimum of 2 years Customer Service Experience in Manufacturing / Distribution
- Should be dynamic, highly organised, self-starters with a passion for customer service
- Should have excellent inter-personal and customer relations skills
- Ability to work to targets
- Strong computer skills, working knowledge of Word and Excel. Preferably knowledgeable in ERP application.

About the Company

Al Ghurair Group is a main business group contributing to the economy of Dubai and the UAE. The Group Founder, Mr. Saif Al Ghurair, is a pioneer of the business society and a pillar in the community. The Group is family owned and managed. Al Ghurair Group has been in business for over 40 years with expertise in retail, industry and manufacturing.

The Group operates eight strategic business units that are part of three main lines of businesses [LOB’s]:

Real Estate and Shopping Malls Manufacturing (Packaging Solutions and Metals) Investments