Customer Reception Host – Al Futtaim Motors

Al Futtaim Group
Abu Dhabi, UAE

Ref: HP698-4814
Al Futtaim Group

The Role


The Role


Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to Toyota's worldwide growth.

Today, Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoy undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, we also hold exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries and many more.We are currently seeking a number of Customer Reception Hosts who will provide a high level of customer service by being the initial point of contact to the service department customer and compile the customers information as per department SOP then guide them to the relevant service advisor.

Based in Dubai, the main job responsibilities will include:

* Meet and greet all customers in a professional and efficient manner
* Attend to customers enquiries and provide accurate information regarding vehicle status, products and services.
* Co-ordinate with the site drivers to ensure a smooth and efficient operation
* Ensure that all after sales products are introduced to the customer along with their benefits.
* Provide excellent customer service as per company policies and procedures.
* Update SAP on vehicle status and customer information
* Communicate and co-ordinate with inter departmental personnel.

Requirements


Requirements


The ideal candidate will have the following skills and experience:

* High School /College Graduate
* Advantage - Government or National Trade Certificate in Mechanical Automotive Engineering.
* At least 2 years' experience  in a customer orientated environment
* Excel and Word proficiency is a must
* SAP Dealer System knowledge preferable.
* Strong Communication Skills.
* Team Orientation, Analytical Thinking and Problem Solving skills.
* Good command of the English language.
* Arabic speaking is a definite advantage.

About the Company


About the Company


Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group’s continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Group’s belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
This Position is closed or expired