Customer Relations Executive - AFGRE

Job description / Role

Customer Relations Executive - AFGRE - Dubai

Reporting to the Customer Relations Manager and Support Services Supervisor, this role is responsible for the Residential Sales and Leasing customer journey throughout the buying and leasing process of residential property at Dubai Festival City. Being the primary interface with the customer from the reservation/booking stage in the process to the final handover of the property, the Customer Relations Executive is responsible for ensuring complete customer satisfaction.

This position is an integral part of the continuous improvement efforts of the Residential team and vital to the reputation of AFGRE and Al Futtaim in upholding and improving customer service standards.

Requirements

We are looking for someone who does experience in a similar role within the real estate industry. Customer Service experience is a must and the ability to deal with high volume of administrative tasks.

You must be able to provide excellent and efficient service for all Residential Property Buyers and leasers in Dubai Festival City and ensure delivery of a level of customer satisfaction that exceeds expectations, whist ensuring business processes are adhered to.

In order to be successful, you would need to possess strong communication skills. This role would require a polite but assertive attitude. We are looking for someone with a passion for excellence and delivery.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.