| Customer Relations Executive Al-Futtaim Motors | |
| Al Futtaim Group UAE Ref: HP698-1718 |
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The RoleThe RoleCustomer Relations Executive Al-Futtaim Motors, Abu Dhabi Al-Futtaim Automotive occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to their brands worldwide growth. Today, Al-Futtaim Automotive is synonymous with brands such as Toyota, Lexus, Honda, Jeep, Dodge, Chrysler and Volvo which enjoy undisputed leadership in the UAE in terms of the largest number of vehicles on the road. We also hold exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries as well as the franchises for Hertz Rent-a-car - the world's largest rental and leasing company and FAMCO heavy goods Machinery. We are currently looking to recruit Customer Relation Executives to work from our Abu Dhabi based operations. Reporting to Customer Services Manager, you will be responsible for providing full support to Al Futtaim Motors customers and the customer relations team. Your main duties and responsibilities will include: Handling the initial customer complaint medium - call, walk-in, email, fax etc Swift and sure handling of customer complaints in conjunction with the customer case managers Maintaining the highest standards of call centre processes and protocols in line with TMC and international best practise (answer rate, abandon rates, speed of call resolution etc) Close and sure follow up of all cases received either through first handling closure (inquiries) or through communication with customer case managers and the businesses. Out-bound calls for CSI and other customer relations activities Creating corporate trust based on integrity and fair handling of all enquiries and complaints Providing relevant information in reports to the Customer Services Manager |
RequirementsRequirementsTo apply for this role you should have the following skills, experiences and qualifications: Relevant experience as Customer service agent in automotive, banking, finance, insurance, airlines or technical experience with customer facing role in automotive industry Good command over English language Proficient in MS Excel Good negotiation and influencing skills Ability to think clearly under pressure Strong attention to detail Ability to follow up and closure of cases |
About the CompanyAbout the CompanyEstablished in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt. The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery. The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility. |
This Position is closed or expired
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