| Customer Relations Executive | |
| Al Futtaim Group Dubai, UAE Ref: HP698-3975 |
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The RoleThe RoleHertz is the worldwide market leader in car rental and leasing. It has been in operation since 1918. With over 7,000 locations in more than 150 countries Hertz manages over 700,000 vehicles around the world.The Hertz UAE franchise started in 1993 and has grown into an operation that is the top car rental and leasing company in the UAE. Hertz has the largest purpose built rental facility in the Middle East, the largest airport counter in Dubai and the youngest fleet in the market. The company continues to strengthen its position in the market by consistently introducing innovative and customer focused services, as well as regularly training its staff at all levels.We are currently looking to recruit a highly enthusiastic Customer Relations Executive for our Hertz team based in Dubai. Reporting to the Customer Relations Supervisor provides effective and efficient customer service, so that customer satisfaction levels and customer retention rates are maximized. Account Management : Responsible for handling the day to day activities relating to existing and new accounts.* Quotations - Work closely with the sales team to ensure correct quotes are sent to the customer on time and regular follow up done.* Prepare contracts - Agreement, Annexure etc., Update necessary information on the contracts and return customer copies on time.* Lease Purchase Proposal - Processing the order on time and providing timely updates to the customer.* New Vehicle Delivery - Follow up with the concerned department, update clients, and arrange for vehicle check out.* Arranging Loaner vehicle and all related system and administration tasks related to it like opening agreements, closing agreements, keeping a record of all transactions.* Manage Lease contracts Expiries / Extensions.* Maintain an up to date database of all customers with relevant and key contacts.* Handle day to day queries of the Customer - pricing, short term rental requirements, Oman insurance, service, invoicing - ensuring that the customer's queries are handled on time.* Prepare various fleet related reports for the customers.* Maintain and develop corporate image and reputation, whilst protecting and developing the company's brands via suitable PR activities and own presentation.  Other Operational tasks : * Ensures all vehicles are accounted for and a proper inventory is maintained.* Effectively manages the drivers.* Operations Dashboard reviewed and corrective measures taken on time. |
RequirementsRequirementsMinimum Qualifications and Knowledge: Bachelors degree or relevant experience in customer serviceMust possess professional communication (written and verbal) and interpersonal skills. Must be able to effectively communicate and interact with customers (internal and external). Must also possess excellent customer service skills.Experience:Preferably 1-2 years experience in customer service related job in the automobile/ travel/ service industry Job-Specific Skills:Must be an excellent face-to-face and telephone communicator. Excellent teamwork, team building skills and cross function relationship managementAdvanced empathy and active listening skillsAbility to enhance customer relationships to build mutually rewarding partnerships Competencies :Planning, organizing and ability to balance multiple demands. Team player with evidence of building cross business support. Excellent coordination skills.Excellent communication skills, verbal, written and presentational. Market awareness and understanding of the challenges of customers and competitors. Demonstrated ability to take initiative to achieve results. Ability to work under pressure and demand. |
About the CompanyAbout the CompanyEstablished in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt. The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group’s continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery. The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Group’s belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility. |
This Position is closed or expired
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