| Customer Relations Manager – IKEA | |
| Al Futtaim Group Cairo, Egypt Ref: HP698-4154 |
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The RoleThe RoleCustomer Relations Manager - IKEA Cairo Festival City One of the companies bearing Al-Futtaim name is IKEA. IKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story. At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA creating a better everyday life for the many isn't only our vision, it's our way of life!We are currently recruiting for a Customer Relations Manager to be based in our Cairo operation. Reporting directly to the Store Manager, on a day to day basis you will be responsible for the following: To drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to: Secure an easy buying process from home to home, and understand and match customers' needs and expectations now and in the future. Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts. To be the customers' voice in the store. To influence the team and colleagues by showing them how to work together to make a better shopping experience for all our customers. The driving passion is to create an enjoyable and successful shopping experience in the store and encourage our customers to return more frequently, and buy more over time. Actively work towards fulfilling the four tasks of the store: *Act as a highly efficient, and staffed, sales mechanism. *Show home furnishing solutions full of inspiring home furnishing ideas. *Serve as a well-qualified home furnishing specialist. *To provide a day out for the whole family. |
RequirementsRequirementsThe successful candidate must be able to demonstrate the following competencies - *At least 10 years work experience in a similar role in a a large retail environment *Strategic Planning and Analytical Skills, Effective Communication, Excel competence. *Interpersonal Skills, Business Acumen, Problem Solving, Confident, Leadership Skills and Strategic Thinking. |
About the CompanyAbout the CompanyEstablished in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt. The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group’s continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery. The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Group’s belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility. |
This Position is closed or expired
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