Customer Relations Manager - Omani National

Job description / Role

Customer Relations Manager - Sohar - Omani National

The work of the company raises the profile of Oman internationally, as a unique and well developed organisation. It openly divulges that they are only as good as their people and as a result provides the continual support ensuring their teams reach and exceed their potential.

The suitable individual will be responsible for management and performance of his team in relation to customer service requirements and expectations. He/she is expected to interface and interact pro-actively with customers to maintain customer satisfaction and solve their problems.

Key Duties and Responsibilities:
- Investigate and resolve customer problems timely, in a structural manner.
- Determine customer service requirements by maintaining proactive contact with clients.
- Implement a management monitoring and control system for all services and transactions.
- Develop customer service policies, standard of services, procedures and guidelines.
- Managing a team of customer service officers and train them to deliver a high standards of customer service.
- Hold key customer accounts.
- Improve customer service quality results by studying, evaluating and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results and implementing changes.
- Track payments of fees and fines in coordination with the Finance Department.
- Manage effective and efficient internal communications with relevant departments.

Requirements

- Bachelor's Degree in a discipline related to commercial, Economics, Marketing or Business.
- Adequate management skill for running a unit of three to five employees.
- Technical knowledge and good understanding of laws, rules and regulations.
- Ability to understand, analyse and meet customers expectations.
- Capacity to structure, analyse and improve working processes
- Experience in stakeholder management.
- Able to build sustainable networks with clients and colleagues
- Ability to provide out of the box solutions.
- Possess excellent communication skills.
- Able to work in multicultural environment.
- Good command of the English language, both in speaking and writing.

About the Company

Allegis Group retired the "Talent2" name and re-branded its specialist recruitment professionals brand to Aston Carter.

Aston Carter is a distinguished global provider of recruitment services to companies requiring highly specialised business professionals. We have an unrivalled commitment to delivering first class service to our clients and candidates across professional disciplines, including Information Technology, Finance, Sales, Risk, Credit, Compliance, Operations, Marketing, Audit, HR and Engineering. Although we are retiring theTalent2 brand, our continued alignment with your company's business objectives will remain unchanged. As part of Aston Carter, our global presence gives us access to additional high-level talent, solutions and industry trends to better grow with our customers.

With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is an operating company of Allegis Group, a global talent solutions provider and the world's largest privately owned recruitment firm.