Customer Relations Officer

Mark Williams

Dubai, UAE

Ref: LP483-114

Job description / Role

Employment: Full Time

Our Client, a Semi-Government Company is looking for an Emirati / UAE National to provide administrative and back office support within the Customer Service Department.

Tasks:
- Process RFPs (Request for Payments) based on requests coming from Customer Service-Back Office based on the types:
1. Customer Share
2. Company Share or
3. Split Invoice
- Request owner's ledger for Customer's Share RFP
- Coordinate and obtain financial statements and excess amounts from Accounts Receivables section to complete each RFPs
- Coordinate for management signatures until signed-off by all management signatories
- Prepare 2 copies of the signed RFP for records and filing purposes
- Submit the approved RFP to account receivables to issue receiving copy
- Follow up until funds are transferred and the transaction concluded

Requirements

- Excellent administration skills including written and spoken English, Arabic will be an added advantage
- Accounting background
- Proficiency in the use of computer programs for:
* Microsoft office suite (word, outlook, excel)
* database management (oracle)
* internet
- Proficiency in the use of office equipment
* Computer
* Fax, photocopier
* Voice messaging systems
- Communication skills with diverse environment
- Team work, able to work effective in teams
- Priorities work, able to stand

About the Company

Mark Williams is a Dubai recruitment company with a wealth of Search & Selection experience. Mark Williams International is a subsidiary of the Williams Group UK and in December 2009 set up the Middle East business.

Mark Williams is a fully licensed recruitment firm currently focused on fulfilling clients needs in; Emiratisation, Financial Services and Information Technology related position within the United Arab Emirates. The initial focus was looking at Emiratisation into the Financial Services sector across all seven Emirates. With an increased demand for over the subsequent years for Emiratisation we have broadened our scope to place UAE Nationals into Industry & Government with dedicated teams for Emiratisation into Financial Services and Industry. Given our focus is primarily on the local market it gives us a depth of understanding & knowledge that enables us deliver our business partners an unrivaled service in terms of; speed and most importantly, quality.

Founding the Middle East business in adverse market conditions has enabled us to capture market-share and establish ourselves as a house hold name within our specialisms. Within two years we had outgrown our initial office and moved to the prestigious Business Central Towers in Media City. Mark Williams, at the end of 2014 has completed its third upscaling of operations to Bay Square, Business Bay. This was a strategic move to enable continued business growth by servicing clients and candidates with improved infrastructure, access and parking. Mark Williams provides candidates and clients private meeting rooms, testing facilities and board room access to facilitate screening and interviews. With our current capacity and growth ambitions Mark Williams is now one of the fastest growing Recruitment agencies in the region.

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