Job closed
Ref: GP435-2270
Job description / Role
The Brand:
Office Depot was incorporated in 1986 with the opening of its first retail store in Fort Lauderdale, Florida and provides a dominant range of products and services to its customers through 1,604 worldwide retail stores, a dedicated sales force, top-rated catalogs and an e-commerce operation for competitive prices. The Company offers more office products and services to more customers in more countries than any other company. Office Depot products include general office supplies, computer supplies, business machines and related supplies, and office furniture from international brands as well as their own exclusive selection of brands, which include Office Depot ®, Foray ®, Ativa ® and Real Space ®. The stores also contain a Copy, Print and Ship Center including copy, printing, reproduction, mailing, shipping, and other services.
The Role:
Responsible for assisting the Department to achieve department objectives & company goals in a timely efficient manner.
Responsibilities:
* Keep accurate records, review information, consolidate reports & take action where necessary.
* Track movement of key decision makers among the portfolio of accounts especially key clients.
* Control customer credit (outstanding) as per norm for specific customers only.
* Communicate with Line Manager any variances, or improvements to be made to current department practices.
* Control customer turnover, timely reordering and escalate issues.
* Develop relationships both internal & external to achieve objectives within timescales.
* Develop relationships both internal & external to achieve objectives within timescales.
* Establish and maintain a relationship with top 30 clients in the portfolio.
* Establish a good working relationship with ordering contacts including sending them updates on new products/initiatives, value added services, collecting market intelligence/feedback etc.
* Communicate relevant information to Internal/external parties whilst presenting the Company in a professional manner.
* Up sell to expand Portfolio for all product families.
* Monthly reorder and cross selling to Office Depot portfolio where dedicated sales employees are not required.
Requirements
Skills & Experiences:
* English is essential.
* 2-3 years exposure to an environment of managing both internal & external customer expectations.
* Relationship management.
* Good verbal & written communicator.
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.