| Customer Relationship Manager (UAE National) | |
| Abu Dhabi Commercial Bank (ADCB) Abu Dhabi, UAE Ref: LP452-36 |
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The RoleThe RoleEffectively lead & manage a team of customer service and relationship officers towards achieving financial and non-financial targets assigned, maintaining service level standards & agreements, ensuring adequate compliance to guidelines and procedures & managing internal and external customer expectations in line with ADCB overall Vision & Mission. Main Tasks & Responsibilities • Lead, Motivate and build a dynamic team of highly developed customer service & relationship officers. • Build Team awareness of Bank knowledge, Banks services and Bank products. • Promote ADCB Vision & Mission in daily job conduct. • Communicate goals and objectives amongst team and ensure proper task distribution. • Provide overall guidance and assistance to Team. • Conduct quarterly performance evaluation and identify areas and developments and training requirements. • Provide on the job training to staff in day to day activities and continuous feedback on progress and performance. • Encourage, recognize and reward high performers. • Ensure that Team members are fully aware of all products provided, well skilled and developed and are updated on all changes and amendments on product features, procedures and processes. • Distribute Sales target allocation among staff and provide support and guidance to achieve them. • Ensure that referrals and potential sales leads are followed up and closed. • Tracking and monitoring of daily sales activities of Team. • Act as a role model in illustrating high levels of customer orientation and professionalism. • Educate staff on superior service recovery and assist in resolving internal/external customer issues. • Ensure that all service levels and agreements are being met consistently without any fail. • Establish and maintain strong professional relationships/connections internally and externally. • Continuously monitor & assess the efficiency of team performance in regards to internal/external customer expectation, service levels, waiting time, service turn around, information exchange and documentation. • Maintain standard level of survey results( CSS & staff engagement) • Enforce right segmentation to match customer profile • Ensure right implementation of strategic initiatives & channel migration(IB, MB, Email) • Ensure adherence to deadlines and reporting. • Perform occasional duties assigned. • Build general compliance and AML awareness amongst Team. • Ensure that Banks policies, procedures and guidelines are consistently & strictly followed. • Review and take action on points and recommendations highlighted in Audit reports, Branch Control Report and Error Log. • Ensure all security item registers are properly maintained, balanced and updated and designation memos and take over certificates are in order. • Responsible generally for branch compliance ,anti money laundering policies & procedures to include ensuring compliance with current customer KYC requirements and branch KYC quality control, identifying & prompt raising of suspicious branch transactions to the AMLCU. |
RequirementsRequirementsMinimum Requirement for the Job. You need to be UAE National. Education level required: BA/Higher Diploma in Banking or financial related Work Experience :- A minimum of 3-4 years in a banking industry with exposure to supervisory responsibilities. Special Skills / Attributes required for the Job Strong Leadership & Team Building skills Strong Selling & Negotiation Skills Strong Time Management & Organizational Skills Logical Analytical Thinking & Problem Resolution Skills |
About the CompanyAbout the CompanyADCB was incorporated on 1 July 1985 as a public joint stock company for an unlimited duration in the Emirate of Abu Dhabi, UAE. ADCB is registered under the UAE Federal Commercial Companies Law No. (8) of 1984 under registration number 4 and operates in the UAE under a banking licence issued by the Central Bank of the UAE. ADCB provides a range of consumer and corporate banking, Islamic banking, trade finance, structured finance, foreign exchange, derivatives, and financial advisory services, primarily in the United Arab Emirates. In addition, ADCB’s subsidiary Abu Dhabi commercial Islamic Finance PSC holds an Islamic banking license. As at 31 December 2010, ADCB operated 47 branches, 4 pay offices and 265 ATMs in the UAE; 4 new branches and 99 new ATMs were added during 2010. ADCB also operated 2 branches in India. |
This Position is closed or expired
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