Customer Relationship Manager

Job description / Role

QNB Group, one of the World's Strongest Banks and the leading bank in the Middle East and North Africa, is seeking a Customer Relationship Manager for the further expansion of the office in Doha.

With a Net Profit of US$2.9 billion in 2014, a growth of 10.3%, QNB has witnessed rapid international expansion over the past few years.

QNB Group is present, through its subsidiaries and associate companies, in more than 26 countries and 3 continents providing a comprehensive range of products and services. The total number of staff is more than 14,500 operating from over 615 locations.

As part of our accelerated growth we wish to appoint a Customer Relationship Manager.

As the Customer Relationship Manager you will be responsible for managing the relationships with a minimum of 250 QNB First account holders including the timely provision of excellent banking services and products to the referenced segment with the objective to maximize volumes, revenues and profits.

You will also provide an efficient, friendly and quality service to QNB First customers. Shift work is required for this role.

Role Description:
- You will ensure high customer standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.
- You will be arranging to visit QNB First customers at their location to complete their requested service,follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers.
- Your involvment with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign,conducting a minimum of 10 calls per day for QNB First non-visiting customers to obtain their satisfaction on QNB and their plans to visit or future products/services.
- Providing a service excellence for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers.

Requirements

- You should have a Bachelors degree in Business Management or relevant with minimum of 4 to 10 years experience related to handling priority customer relationships in a major banking institution.
- You will have an awareness of branch customer relationship practices and regulations. You will also be fully experienced in handling a customers portfolio and liabilities/assets products and their implementations.
- You will be committed to providing the highest levels of customer service.

About the Company

QNB Group is the biggest bank in Qatar, and a leading financial institution in the Middle East and Africa is hiring.

QNB Group’s presence through its subsidiaries and associate companies now extends to more than 30 countries across 3 continents, providing a comprehensive range of products and services. The total number of staff is more than 28,000 operating from over 1200 locations.

QNB will assist you to take charge of your career with rich and varied opportunities to experience different parts of our global business and develop a valuable portfolio of skills and knowledge.