Customer Relationship Office

Job description / Role

Our client, a leading local bank is currently recruiting for a Customer Relationship Officer for both Dubai and Abu Dhabi. You will be reporting directly to the Customer Relationship Manager.

The purpose of the Job is to perform all sales related activities for existing and potential customers to achieve the assigned financial targets. This also includes cross selling of all bank products and services, handling customer enquiries and delivering excellent service through communication and team work.

MAIN TASKS & RESPONSIBILITIES:

Sales Target Achievements
- Ensure full awareness of all products provided and is constantly updated on all changes and amendments on product features, procedures and processes.
- Promote bank products by providing consistent, accurate and transparent information to customers.
- Achieve sales targets assigned and contribute to the overall achievement of the team.
- Maximize on cross selling growth of existing customer base and identify new potential selling opportunities.
- Follow up and close selling/cross selling lead referrals.
- Pro-actively participate in Bank products campaigns & promotions.
- Internal/External Customer Satisfaction
- Consistently illustrate high levels of customer orientation and professionalism in day to day conduct.
- Ensure that all service levels and agreements are being met consistently without any fail.
- Establish and maintain strong professional relationships/connections internally and externally.
- Ensure adherence to cut-off times and deadlines.
- Perform occasional duties assigned.

Learning & Development
- Educate self on existing procedures and guidelines.
- Participate in In-house training programs and workshops.
- Attend HR training courses nominated by line management.
- Attend product training, presentations and road show events.

Audit & Compliance
- Ensure that Bank policies and guidelines are consistently & strictly followed.
- Comply with committed turn around times and laid down procedures.
- Perform adequate care and diligence in day to day conduct to protect Bank from financial and non-financial loss.

Requirements

- A bachelors degree
- A minimum of 2 years experience in a similar role in a financial institution
- Selling & negotiation skills
- Interpersonal & communication skills
- Logical analytical thinking & problem resolution skills
- Teamwork

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:

• IT & Telecommunications
• Engineering & Construction, Oil & Gas
• Banking, Finance & Legal
• Sales & Business Development
• Marketing, Public Relations & Communications
• Human Resources & Training
• Customer & Support Services (Secretarial and Administrative)
• Operational, Supply Chain & Logistics
• Executive Recruitment
• Emiratization Solutions
• Recruitment Program Outsourcing Solutions
• Managed Service Provider Solutions
• Talent Based Outsourcing Solutions
• Outsourced Staffing Solutions