Customer Relationship Officer (UAE National)

Job description / Role

Our client, a semi-government entity in Dubai is seeking to hire a junior Customer Relationship Officer/reception for their busy department. The main responsibilities include attending to clients calls, being in charge of the reception area and providing administrative support in order to ensure that services are provided in an effective manner.
- Ensuring mail communications are distributed to the concerned departments
- Implement and follow up company management system, process, policies and procedures
- Maintain reception area
- Organizing vacation leave for approval to provide replacement staff
- Providing support service to the team in relation to meeting customers' needs and customer satisfaction
- Weekly circulation of updates via emails
- Ensure any other promotional activities are posted and properly announced
- Maintain daily/weekly time sheet

Requirements

- Higher Diploma
- Minimum 1.5 years in a customer service or administrative role

Special/Additional Qualification:
- MS Office advance knowledge and IT savvy
- Fluent English and native Arabic

Required Capabilities:
- Excellent organizing, planning, time-management skills and an eye for detail
- Strong verbal and written English and Arabic skills
- Impeccable phone etiquette, professional and clear articulate phone voice

About the Company

Mark Williams is a Dubai recruitment company with a wealth of Search & Selection experience. Mark Williams International is a subsidiary of the Williams Group UK and in December 2009 set up the Middle East business.

Mark Williams is a fully licensed recruitment firm currently focused on fulfilling clients needs in; Emiratisation, Financial Services and Information Technology related position within the United Arab Emirates. The initial focus was looking at Emiratisation into the Financial Services sector across all seven Emirates. With an increased demand for over the subsequent years for Emiratisation we have broadened our scope to place UAE Nationals into Industry & Government with dedicated teams for Emiratisation into Financial Services and Industry. Given our focus is primarily on the local market it gives us a depth of understanding & knowledge that enables us deliver our business partners an unrivaled service in terms of; speed and most importantly, quality.

Founding the Middle East business in adverse market conditions has enabled us to capture market-share and establish ourselves as a house hold name within our specialisms. Within two years we had outgrown our initial office and moved to the prestigious Business Central Towers in Media City. Mark Williams, at the end of 2014 has completed its third upscaling of operations to Bay Square, Business Bay. This was a strategic move to enable continued business growth by servicing clients and candidates with improved infrastructure, access and parking. Mark Williams provides candidates and clients private meeting rooms, testing facilities and board room access to facilitate screening and interviews. With our current capacity and growth ambitions Mark Williams is now one of the fastest growing Recruitment agencies in the region.