Customer Relationship Officer

Job description / Role

To perform all sales related activities for existing and potential customers to achieve the assigned financial targets. This also includes cross selling of all bank products and services, handling customer enquiries and delivering excellent service through communication and team work.

Main Tasks & Responsibilities

Sales Target Achievements
- Ensure full awareness of all products provided and is constantly updated on all changes and amendments on product features, procedures and processes.
- Promote ADCB products by providing consistent, accurate and transparent information to customers.
- Achieve sales targets assigned and contribute to the overall achievement of the team.
- Maximize on cross selling growth of existing customer base and identify new potential selling opportunities
- Follow up and close selling/cross selling lead referrals.
- Pro-actively participate in Bank products campaigns & promotions.

Internal/External Customer Satisfaction
- Consistently illustrate high levels of customer orientation and professionalism in day to day conduct.
- Ensure that all service levels and agreements are being met consistently without any fail.
- Establish and maintain strong professional relationships/connections internally and externally.
- Ensure adherence to cut-off times and deadlines.
- Perform occasional duties assigned.

Learning & Development
- Educate self on existing procedures and guidelines.
- Participate in In-house training programmes and workshops.
- Attend HR training courses nominated by line management.
- Attend product training, presentations and road show events.

Audit & Compliance
- Ensure that Bank policies and guidelines are consistently & strictly followed.
- Comply with committed turn around times and laid down procedures.
- Perform adequate care and diligence in day to day conduct to protect Bank from financial and non-financial loss.

Requirements

- A Bachelors degree
- A minimum of 2 years experience in a similar role in a financial institution

Special Skills / Attributes required for the Job
- Selling & Negotiation Skills
- Interpersonal & Communication Skills
- Logical Analytical Thinking & Problem Resolution Skills
- Teamwork

About the Company

ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.