Customer Service - Account Executive

Cigna

Dubai, UAE

Ref: NP957-10

Job description / Role

Employment: Full Time

We are recruiting for an Account Executive to support the Middle East based Client Managers in all aspects of account maintenance, ensuring maximum effectiveness of internal administrative processes and communication to guarantee optimum service to the client.

Main Duties / Responsibilities:
- Deliver a high quality of customer service to clients through service emails and by investigating and resolving services issues across an assigned section of our portfolio
- Participate in preparation for and occasionally accompany Client Managers to Client meetings
- Gather and analyse claims data
- Deliver routine reporting requirements
- Develop non standard reporting as required by Client Management
- Database Management
- Facilitate the renewal process in conjunction with the Client Management Team
- Pro-actively manage and negotiate renewal for a defined portfolio of our book rated clients
- Provide quotations and administration support for the expatriate Continuation Plan
- Close liaison with Account Executive colleagues in UK HQ
- Carry out other adhoc tasks as required to meet business needs

Requirements

- 2 years experience in a team based environment and Customer Service
- Used to meeting tight deadlines and managing priorities (working under pressure)
- Client relationships/Healthcare background preferred (not essential)
- Fluent oral and written English language skills required, Arabic speaking preferred (not essential)

About the Company

At Cigna, we’re more than a health insurance company. We’re a global health service company.

Cigna works with employers and organizations around the world helping employees stay healthy and on the job. We work closely with brokers and consultants to develop innovative programs, help individuals and families improve their health, well-being and sense of security—and lower their medical costs. And, Cigna provides access to a global network of local physicians and hospitals—as well as 24/7/365 live customer service.

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HSE Coordinator salaries in Qatar

Average monthly compensation
QAR 13,000

Breakdown available for industries, cities and years of experience