Customer Service Administrator (Cranes) |
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TAAHEED
Ref: LP265-657
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The RoleThe RoleMy client is a MNC who is a manufacturer of construction equipment. They are currently looking for a Customer Service Administrator for their cranes division in Dubai. Working closely with the Sales Manager (cranes), the main purpose of this role is to sustain good customer relationships in the areas of customer service for machine sales, aftermarket parts supply and product related support. Carry out day to day requirements of a busy customer service department to meet or exceed our customer expectation. Main Responsibilities: Quote pricing, freight, and availability, order entry and sales reporting Efficient response to customer service requirements by: phone, email, fax Coordinate order fulfilment by liaising with regional customer support teams and other departments inside and outside the organisation Data Entry and systems updates Ensure contract management and invoicing Assist sales managers in their daily tasks (capture of customer needs and requirements, preparation and follow up of quotations., communications with customer for satisfaction follow up) Deliver daily performance plan Health and Safety Compliance |
RequirementsRequirements3-8 years of experience in similar roles, preferably within the construction equipment / machinery industry Excellent customer service skills Good interpersonal skills, fluency in English is a must UAE experience is a plus Knowledge in cranes is a plus, but this is not essential |
About the CompanyAbout the CompanyTAAHEED deliver pioneering recruitment solutions and consultancy services to MENA organizations that believe human capital is the major driver in building a best-in-class team or company. TAAHEED offer Search & Selection, Project & Managed Service solutions across key practices, including; Construction & Development Banking & Financial Services Insurance IT & Telecommunications Engineering & Industry Shared Services (HR/Legal/Accountancy/Professional Support) Higher Education Recruitment / University (Faculty Staff) Media, Advertising, Marketing, PR & Communications Public Sector TAAHEED also are the regions number one contributor to Emiratization initiatives. |
This Position is closed or expired
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