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Job description / Role
My client is a MNC who is a manufacturer of construction equipment. They are currently looking for a Customer Service Administrator for their cranes division in Dubai.
Working closely with the Sales Manager (cranes), the main purpose of this role is to sustain good customer relationships in the areas of customer service for machine sales, aftermarket parts supply and product related support.
Carry out day to day requirements of a busy customer service department to meet or exceed our customer expectation.
Main Responsibilities:
Quote pricing, freight, and availability, order entry and sales reporting
Efficient response to customer service requirements by: phone, email, fax
Coordinate order fulfilment by liaising with regional customer support teams and other departments inside and outside the organisation
Data Entry and systems updates
Ensure contract management and invoicing
Assist sales managers in their daily tasks (capture of customer needs and requirements, preparation and follow up of quotations., communications with customer for satisfaction follow up)
Deliver daily performance plan
Health and Safety Compliance
Requirements
3-8 years of experience in similar roles, preferably within the construction equipment / machinery industry
Excellent customer service skills
Good interpersonal skills, fluency in English is a must
UAE experience is a plus
Knowledge in cranes is a plus, but this is not essential
About the Company
Cielo is the world's leading strategic Recruitment Process Outsourcing (RPO) partner, dedicated to ensuring our clients attract and hire better talent faster, all while providing a world-class candidate experience. Many RPO providers think more like outsourcers than recruiters, but we immerse ourselves in your industry, brand and values, and are accountable for driving real business results. Or, as we like to say, WE BECOME YOU.