Customer Service Administrator (Cranes)

Cielo
Dubai , UAE

Ref: LP265-657

Cielo

The Role

My client is a MNC who is a manufacturer of construction equipment. They are currently looking for a Customer Service Administrator for their cranes division in Dubai.

Working closely with the Sales Manager (cranes), the main purpose of this role is to sustain good customer relationships in the areas of customer service for machine sales, aftermarket parts supply and product related support.

Carry out day to day requirements of a busy customer service department to meet or exceed our customer expectation.

Main Responsibilities:

Quote pricing, freight, and availability, order entry and sales reporting

Efficient response to customer service requirements by: phone, email, fax

Coordinate order fulfilment by liaising with regional customer support teams and other departments inside and outside the organisation

Data Entry and systems updates

Ensure contract management and invoicing

Assist sales managers in their daily tasks (capture of customer needs and requirements, preparation and follow up of quotations., communications with customer for satisfaction follow up)

Deliver daily performance plan

Health and Safety Compliance

Requirements

3-8 years of experience in similar roles, preferably within the construction equipment / machinery industry

Excellent customer service skills

Good interpersonal skills, fluency in English is a must

UAE experience is a plus

Knowledge in cranes is a plus, but this is not essential

About the Company

Cielo is the worlds leading provider of recruitment solutions and talent management services. In May 2014, the company rebranded to reflect the successful integration of U.S.-based Pinstripe, Inc., UK-based Ochre House and the outsourced recruitment services of Middle East-based TAAHEED which combined to become the largest independent provider of strategic recruitment process outsourcing (RPO), project hiring solutions and HR consulting services worldwide.

Cielo leverages its global scale, access to world-class technology, customized, innovative solutions and entrepreneurial agility to help clients achieve a sustained people advantage and outstanding business outcomes. Cielos global presence includes nearly 1,000 employees, serving more than 90 clients across 57 countries in 26 languages.

Whilst our global reach for people is a true advantage, we are also a very local company with 70+ people based in our Dubai office or onsite with our clients across the region that include local, family run organisations, government entities and multinational businesses.