Customer Service Administrator (Cranes)

Dubai , UAE

Ref: LP265-657


The Role

My client is a MNC who is a manufacturer of construction equipment. They are currently looking for a Customer Service Administrator for their cranes division in Dubai.

Working closely with the Sales Manager (cranes), the main purpose of this role is to sustain good customer relationships in the areas of customer service for machine sales, aftermarket parts supply and product related support.

Carry out day to day requirements of a busy customer service department to meet or exceed our customer expectation.

Main Responsibilities:

Quote pricing, freight, and availability, order entry and sales reporting

Efficient response to customer service requirements by: phone, email, fax

Coordinate order fulfilment by liaising with regional customer support teams and other departments inside and outside the organisation

Data Entry and systems updates

Ensure contract management and invoicing

Assist sales managers in their daily tasks (capture of customer needs and requirements, preparation and follow up of quotations., communications with customer for satisfaction follow up)

Deliver daily performance plan

Health and Safety Compliance


3-8 years of experience in similar roles, preferably within the construction equipment / machinery industry

Excellent customer service skills

Good interpersonal skills, fluency in English is a must

UAE experience is a plus

Knowledge in cranes is a plus, but this is not essential

About the Company

TAAHEED deliver pioneering recruitment solutions and consultancy services to MENA organizations that believe human capital is the major driver in building a ‘best-in-class’ team or company.

TAAHEED offer Search & Selection, Project & Managed Service solutions across key practices, including;

• Construction & Development
• Banking & Financial Services
• Insurance
• IT & Telecommunications
• Engineering & Industry
• Shared Services (HR/Legal/Accountancy/Professional Support)
• Higher Education Recruitment / University (Faculty Staff)
• Media, Advertising,
• Marketing, PR & Communications
• Public Sector

TAAHEED also are the regions number one contributor to Emiratization initiatives.