Customer Service Agent DC Aviation Al Futtaim

Job description / Role

DC Aviation Al Futtaim is in the process of establishing a VVIP business aviation enterprise in Dubai, with the Middle East being one of the most dynamic, fastest growing aviation markets in the world.

The goal is to establish a top-of-the line flight operation, as well as maintenance services, for the most demanding customers in the region, with the latest design of business aircraft being our everyday working environment. Currently, the fleet comprises of Airbus ACJ319 and a Global Express XRS jets.

Backed by a German business jet operator with more than ten years of experience in the VIP market, safety is our highest priority. Regular training at the best airline or manufacturer facilities is part of the routine.

This is a team of dedicated professionals who ask for challenges in their everyday work and are not afraid of treading on new grounds.This role has been created to ensure that all passengers and guests receive VIP hospitality whilst visiting the facility. You will actively promote the comfort and well-being of all guests. You will also be required to co-ordinate all aircraft and crew requirements and monitor ramp activities in order to ensure excellent and efficient service delivery.

Key Accountabilities:

* Responsible for facilitating the arrival and departure of aircraft and passengers
* Co-ordinate aircraft handling and servicing in an efficient and timely manner
* Render personal service to all passengers/guests in the FBO
* Work closely with all other departments to ensure an efficient and professional service isdelivered
* Facilitate comfort of passengers/guests and create harmonious atmosphere
* Greet and welcome passengers/guests to FBO
* Answer questions and advise passengers/guests concerning flight schedules; hotels; arrival or departure time etc. if required
* Guide and escort passengers/guests to/from designated aircraft; co-ordinate all transportation requirements for passengers and crew
* Expedite transferof passengers/guests between aircraft and FBO/limousine service, including Security, Immigration and Customs
* Inform passengers/guests upon request, concerning schedules and travel itineraries
* Liaise with crew and co-ordinate all aircraft service and fuel requests
* Process handling files accurately and in a timely manner
* Inform passengers/guests of FBO facilities i.e. rest room; snack bar etc.
* Co-ordinate all third party services, catering, newspapers etc.

Requirements

Minimum Qualifications:

* High School Certificate
* Valid unrestricted UAE driver's license essential

Minimum Experience:

* Previous experience within aviation or hospitality industry essential
* VIP experience desirable

Job-Specific Skills:

* Detail oriented methodical approach to solving/performing tasks
* Ability to handle multiple tasks and work under pressure
* Pride in performing to the best of own ability
* Good communications and interpersonal skills

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.