Customer Service Assistant (Home Delivery) - IKEA - DFC

Job description / Role

One of the companies bearing Al-Futtaim name is IKEA.

IKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story.

At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA "creating a better everyday life for the many" isn't only our vision, it's our way of life!

In this role you will be responsible for:
- Assisting in various customer service functions such as reception, telephone answering, handling customer complaints, goods collection, home delivery, exchange and refund, in a friendly and professional manner
- Ensuring receipt of cash, cheques etc. from all showroom transactions are properly completed and recorded; and such assets are held in safe custody within the company
- Ensuring shopping tools and catalogues are available for the customers
- Ensuring that all children are cared for and safety rules are followed and adhered to and the control over children is maintained
- Ensuring that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction
- Controlling all cash, credit card and foreign currency at the end of the day onto relevant documents

Requirements

- Customer service skills
- Excellent communication and negotiation skills ideally in multiple languages
- Familiarity with computer use
- Good presentation and excellent personal organisation
- A passion for the retail industry
- Comfort with shifts
- Comfort with physical work
- Ability to work in a team
- Flexibility and punctuality

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.