Customer Service Assistant

Transguard Themis

Dubai, UAE

Ref: LP528-76

Job description / Role

Employment: Full Time

Temporary Call Centre customer service role in Telesales for Axa Insurance. Initial 6 month contract with view to permanent employement based upon performance.

* Handle all customer calls / transactions on all areas of operations and relevant departments in a courteous and professional manner
* Follow the call script in a timely manner
* Accurately capture customer/ transaction comments
* Ensure process KPIs are adhered to and achieved consistently
* Achieve an average score of 80% on call quality
* Capture customer code frames
* Achieve 100% of daily targets

Requirements

- Open to all nationalities
- TELESALES Call Centre experience is mandatory.
- Strong sales experience is a must
- Excellent English communication.
- Excellent computer and typing skills
- Team player, reliable and target oriented
- Initial contract 6 months
- Salary AED5000
- Flexible in timing and willing to work on weekends.
- Location - DOZ Branch

About the Company

Transguard Themis is the recruitment and professional staffing brand of the Transguard Group based in Dubai, UAE.

Utilising the years of experience of the Transguard group in providing outsourced services to clients, TG Themis specialises in the provision of contract, interim and outsourced staffing solutions to the professional labour market. Our clients use our services for three key reasons:

  1. To provide flexible, short term or fixed term contract staffing solutions through periods of increased demand or seasonal peak workloads.

  2. To manage the recruitment and staffing of non-core business areas for clients.

  3. To provide Permanent staffing solutions to clients via direct hire or contract to direct hire. A try before you buy scheme for employers and employees.

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