Customer Service Assistant

Estee Lauder Companies

Dubai, UAE

Ref: GP622-67

Job description / Role

Employment: Full Time

- Provide timely reports and documentations to customers.
- Support customer service team for filing hard copies of Credit Notes or other needed documents
- Download Invoice PDF, Invoice Excel, Packing List PDF and Packing List Excel from SAP and consolidate emailed excel files
- Ensure accuracy of the pre-alert document sent to the customers by cross checking excel files versus PDF documents
- Send pre-alerts within 3 days of departure from Oevel for Air Shipments and 2 weeks for within 10 days of departure from Oevel
- Run daily reports to check which shipments have left Oevel Warehouse and place the date in the operations tracker
- Work internally with Logistics with Etas on the shipments
- Download SAP order confirmation
- Send order confirmation to all customers by the 5th of every month
- Perform other duties as assigned in line with the role and EL Corporate strategy
- Supporting in Filing of Credit Notes & other manual documents

Requirements

- Preferably with knowledge in a related industry
- Excellent Excel Skills, preferable with excel Macro experience
- Results driven
- Strong attention to details
- Process driven
- SAP experience is ideal

About the Company

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. The Company’s products are sold in over 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Prescriptives, Lab Series, Origins, Tommy Hilfiger, M•A•C, Kiton, La Mer, Bobbi Brown, Donna Karan New York, DKNY, Aveda, Jo Malone London, Bumble and bumble, Michael Kors, Darphin, Tom Ford, Smashbox, Ermenegildo Zegna, AERIN, Marni, Tory Burch, RODIN olio lusso, Le Labo, Editions de Parfums Frédéric Malle and GLAMGLOW.

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Editor salaries in Saudi Arabia

Average monthly compensation
SAR 24,500

Breakdown available for industries, cities and years of experience