Customer Service Associate - Kidzania

Alshaya
Kuwait

Ref: GP435-3734

Alshaya

The Role

Customer Service Associate - Kidzania - Kuwait

KidZania, an award-winning concept, takes interactive entertainment and learning to an entirely new level by combining role playing with real life. Globally recognised for its unique blend of entertainment and education (edutainment), KidZania creates a fun children-centric city experience designed to educate and inspire children up to 14 years old - from arriving at the airport, to visiting a city center, to exploring the city streets.

KidZania replicates the real world in a safe and self-contained over 7,000 square metre children-sized city. As in the real world, children choose activities - such as being a police officer, doctor, journalist or a shopkeeper - and earn money which they can then spend or save. KidZania operates just like a real city complete with buildings, paved streets, vehicles, a functioning economy and recognisable destinations in the form of "establishments" sponsored and branded by leading multi-national and local brands. The facilities are designed to educate through experience, fostering the development of life skills, but from a children perspective - it's all about fun! Our staff are energetic, creative and committed to ensuring all visitors enjoy their time at the park. Above all, every employee is passionate about the land of cool kids: KidZania.

The Role:
As an ambassador for the brand, you will work as an individual and as part of a team to provide an outstanding customer experience. You will receive full training to ensure you really are a product knowledge champion and can both assist customers and maximize sales.

Requirements

You should have previous retail or customer service experience and a flexible, can-do attitude.

About the Company

M.H. Alshaya Co. is a leading international franchise operator for over 70 of the worlds most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Changs, The Cheesecake Factory, Victorias Secret, Boots, Pottery Barn and KidZania. The company operates over 2,800 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.

Alshayas stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 44,000 people from over 110 nationalities.

The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.

M.H. Alshaya Co. is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments.