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Job description / Role
1. Responsible to participate in the achievement of the CS Dept goals and deliver results while ensuring compliance with the departments standard operating procedure.
2. Suggest areas of process improvements to CS Depts standard operating procedures to the CS Manager and eliminate non-value added activities on an ongoing basis.
3. Ensure that all transactions that affect the company`s inventory (such as account master, sales orders, items specifications) are processed accurately.
4. Responsible to follow the receivables in coordination with the Accounts and Sales Departments.
5. Communicate the order processing / delivery date (lead time) to the sales team & the clients in a timely & effective manner.
6. Assist the CS Manager in establishing and maintaining timely and thorough reporting on all CS activities.
7. Ensure all clients data throughout the applicable systems is inputted correctly and updated when necessary.
8. Work with CS colleagues to improve communication, cooperation and build a team environment. Suggest areas for improvement to CS Manager.
9. Responsible to channel the clients complaints to the associate teams and help solve problems that affect the service, efficiency, and productivity of the front end and complete the NCR (Non Conforming Report) to be sent to the CS Manager.
10. Ensure high level of communication with the associate teams to ensure the execution of the required steps to deliver the best client service.
11. Provide appropriate support to sales teams by providing them with the required data to enable them achieve their targets (primary technical data, tendersetc.)
12. Ensure the CS team communicates precisely and accurately with clients/sales teams, providing all required support / data to reduce discrepancies and improve revenues in coordination with the sales team.
13. Assist with the monthly customer service audit.
14. Identify training and development needs for the CS team through regular evaluation of direct reports.
15. Ensure adherence to budget.
16. Participate in the companys performance management process and attend training as and when required
Requirements
1. Bachelors degree in Commerce or Business Administration or related Customer Service qualification.
2. 3+ years of experience in Customer Service in the cards industry.
3. Ability to work independently and as part of a team.
4. Ability to handle multiple projects simultaneously.
5. Ability to deal with change.
6. Strong analytical and problem solving skills for determining and providing logistics support.
7. Strong interpersonal skills to interact with suppliers, associate teams & employees.
8. Strong communication and presentation skills.
9. Strong organizational and time management skills.
10. Excellent negotiations skills.
11. Ability to read, write & talk both Arabic & English languages (+French is preferred).
12. Strong experience with Microsoft Office & experience with ERP systems.
About the Company
The Adecco Group is the world’s leading talent advisory and solutions company. We proudly make a difference in the working lives of 3.5 million people every year. Our culture is entrepreneurial and inclusive, and we are united by our passion for making a difference in the world of work. We work with over 100,000 organizations in 60 countries, enabling their success. We have 35,000 people working with us across more than 60 countries and territories.
Adecco has been rapidly growing in the Middle East since 2008, developing a substantial footprint throughout the region. We work across 250 different clients, Adecco has more than 62 full time employees, working in 4 offices, servicing all countries across the GCC region. We offer Temporary Staffing, Permanent Placement, Executive Search, Assessments, Visa And Payroll, Outsourcing, PRO Solutions customised as per client requirements. Adecco Middle East Head Office is based in Dubai with a branch at Abu Dhabi.