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Job description / Role
• To lead the Service Fulfillment Teams to carry out day to day fixed and mobile services provisioning, all the way from sales support, order management, command activation, to customer in-house installation
• To lead the Service Assurance Teams to carry out day to day fixed and mobile customer TT diagnosis, as well as customer in-house restoration, identify root causes of each customer TT and formulate service improvement plan in order to improve end to end service performance.
• To drive for best processes, practices and operation tools, such as workforce management, to shorten provisioning and restoration time
• To ensure all service teams can meet pre-defined SLA with optimal resource utilization
• To direct and coordinate different department, such as NOC and SLO, on service provisioning, restoration, and problem fixing so as to ensure high customer experience
• To prioritize the resource for VIP customer, Enterprise customer and Consumer customer
• To ensure operation logistics and contractors productivity are properly maintained and constantly improved within approved budget.
• To ensure subcontractor performance by setting quality guideline and monitoring mechanism so that to facilitate continuous improvement in field operation
• To develop team members on technical competency and customer handling skills to meet business needs
Requirements
• Degree holder in Electronic Engineering, Telecommunication or related disciplines
• 10 years or above related experience in Telecom industry with solid network and field operation experience
• Sound technical knowledge on IT&T technology.
• Excellent communication and interpersonal skills
• Strong leadership and coordination skills
• Strong analytical mind and leadership, self motivated and able to work under pressure
• Proficient in English and work experience in GCC
About the Company
Huawei is a leading telecom solutions provider, owned entirely by its employees. Through continuous customer-centric innovation, we have established end-to-end advantages in telecom network infrastructure, application & software, devices and professional services. With comprehensive strengths in wireline, wireless and IP technologies, Huawei has gained a leading position in the All-IP convergence age. Our products and solutions have been deployed in over 100 countries and have served 45 of the world's top 50 telecom operators, as well as one third of the world's population.
Huawei' s vision is to enrich people's lives through communication. By leveraging our experience and expertise in telecom sector, we help bridge the digital divide and give people the opportunity to join the information age, regardless of their geographic origin. In order to tackle increasing climate challenges, Huawei has deployed a wide range of green solutions that enable customers to reduce power consumption and carbon emissions, contributing to the sustainable development of the social economy and the environment.