Customer Service Engineer - Electronics Service Division - OMASCO

Al Futtaim Group

Oman

Ref: HP698-10113

Job description / Role

Employment: Full Time

Customer Service Engineer (x3) - Electronics Service Division - OMASCO - Oman

Oman Marketing and Services Company (Omasco) is a leading trading, property and financial services business in the Sultanate of Oman with key activities in automotive, marine, electronics, projects and engineering, industrial products and other services. Established in 1974, the company represents leading world-renowned brands and strives to be one of the most respected companies in Oman. The Sultanate of Oman holds a well deserved reputation as a highly desirable lifestyle location on the Indian Ocean coast of the Arab Peninsular.

Omasco is represented across Oman with sales and service teams based in each key city or town. The team in Omasco is highly motivated towards trying to provide an excellent customer experience supported by regular training by the franchise Principals to ensure all products can be properly serviced and maintained.

The company holds exclusive distributorship rights in Oman for many world-class brands including Honda, Panasonic, Toyo, Yanmar, GE, Black & Decker, Aftron, Raymond Weil, Kolber, Alba, YAMAHA, Dow, Prominent, Culligan, Hamilton Jet and ADNOC.

You will be responsible in conducting maintenance checks and repairs for various types of Air-con and other Cooling or Heating system; and achieving assigned service target. The main responsibilities of the role will include (but not be limited to):
- Conduct maintenance checks of air-conditioners Window, Split, Cassette, Ducted and VRF
- Install Air-conditioners
- Repair damage and dysfunctional air-con, and PCB repairs
- Check the functions, identify and rectify complaints
- Change spare parts
- Encode the reported damage of the air-con
- Conduct routine inspections
- Check leakage

Requirements

Skills:
- Extensive knowledge and skills in repairing different kinds of Air-Cons and Cooling, heating systems
- Troubleshooting
- Ability to detect damages and malfunctions
- Sound knowledge of Package and Split type aircons for installation, fault finding and rectification
- Knowledge in changing spare parts
- Good communication skills
- Excellent customer support attitude

Educational/Technical Qualifications & Experience:
- Must be a graduate or have done at least 2 years vocational course in Air Conditioning and Cooling.
- Minimum 3 years of relevant experience
- Valid Omani / GCC driving license

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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Accounts Assistant salaries in UAE

Average monthly compensation
AED 4,500

Breakdown available for industries, cities and years of experience