Customer Service Executive (Counter Staff)

Job description / Role

* To provide excellent customer service at branch customer
* To attend customers for all business transactions at the counter.
* Attending customers for making Remittance, currency exchange, demand drafts / telex transfer / electronic transfer, etc
* To answer customer complaints, branch detail enquiries, transaction enquiries, rate enquiries, conversion.
* Prepare End of day report & cash reconciliation
* To provide information of new or additional services.
* To provide currency exchange & remittance delivery information. Prepares daily & weekly sales reports
* To perform a role of lobby assistant in branch.
* To perform a role of marketing & sales executive during off-peak business hours.
* To maintain records, prepares reports and performs work processing assignments & related clerical duties.
* To give information to customer about different modes of transaction, rates for different transaction/prices,
* To give information on local promotions & activities and other info that provides valuable service to our customers.
* To make sure that all the required tools are available in the branch and inform the BM or the concerned dept for the same. eg., flyers, posters, forms etc.
* To contribute towards branch business development.

Requirements

* Graduate in any discipline / Bachelors degree in accounts or finance
* Experience: Min. 2-4 yrs of banking industry exposure in front office executive operations OR 4-6 years of services industry exp. as customer service officer or sales or marketing would be considered
* Proven competency as a Cashiering in banks or large supermarket or hypermarket.
* Customer centric with have good marketing or cross selling skills required.
* Young, energetic & good communication skills (English + any other mother tongue) high maturity needed for this position
* Advance level knowledge of PC & error free typing is highly desired.
* Ability to sell financial products, upselling skills required.
* Ability to communicate in an understandable, polite and friendly manner, both written and verbal.
* Possess exceptionally high customer service skills and a commitment to excellent customer support.
* Team Player with positive mental attitude.

About the Company

A leading financial institution in the Middle East.