Customer Service Executive Freight & Logistics
3PL International Logistics Company
Tax-free salary Up to 12kAED per month + medical & tickets
Must be able to start immediately
Develop strong relationships with customers based on trust, honesty and mutual respect.
Ensure customer communication is pro-active and of the highest standard possible.
Assist in the development of new business with existing customers.
Ensure that all customer and shipment data in company database is of a thorough and accurate nature.
Effectively communicate customer expectations to Operations Department.
Contribute towards the development of the company QMS.
Represent the company in the most professional manner possible in accordance with local legislation and all company policies / procedures.
Expedite customer shipments with company overseas offices and Operations Department to ensure shipments meet expected time-frames.
Raise invoices to customer in an accurate and timely fashion.
Conduct customer questionnaires and obtain customer feedback on a weekly basis.
Meet with customers as and when necessary.
Regular reporting as determined by UAE Commercial Manager.
Any other task (within company policy / procedure / country legislation) as deemed necessary by Management.
Minimum two (2) years experience in the freight forwarding industry, with exposure to operations (ocean and airfreight).
Two (2) years UAE work experience
Intermediate level computer literacy in: Lotus Notes and Microsoft Office (Word, Excel, PowerPoint).
Advanced level literacy in English language, both written and oral.
Reliable trust / relationship building skills.
Innovative negotiating skills
Additional European / Arabic / Asian language skills an advantage
About the Company
About the Company
Logistics Executive has been established for more than 10 years and delivers professional Executive Search & Recruitment services to the global Logistics and Supply Chain market.
Our service covers the full spectrum of senior roles within the Logistics & Supply Chain vertical and includes support functions such as Finance & HR. We are also able to provide Interim Managers and Supply Chain Consultants on short or limited term contracts.
Our knowledge and reach in the Logistics & Supply Chain sector usually means that we can provide better candidates than the generalist search firms.
We provide a suite of HR & Talent Management consultancy services to the industry including Outplacement, Executive Coaching, Psychometric testing, Assessment, Performance Reviews and Leadership Development programmes.
The Dubai Regional Office covers Africa, Middle East, Central Asia / CIS, South Asia and the surrounding regions - however we source candidates globally through our international network.
Our other international offices cover Europe, S.E. Asia and Asia Pacific.