Customer Service Executive – Freight & Logistics

Logistics Executive
Dubai, UAE

Ref: GP327-1061
Logistics Executive

The Role


The Role


3PL International Logistics Company
Tax-free salary Up to 12kAED per month + medical & tickets
Must be able to start immediately
Dubai, UAE

Key Responsibilities:

• Develop strong relationships with customers based on trust, honesty and mutual respect.
• Ensure customer communication is pro-active and of the highest standard possible.
• Assist in the development of new business with existing customers.
• Ensure that all customer and shipment data in company database is of a thorough and accurate nature.
• Effectively communicate customer expectations to Operations Department.
• Contribute towards the development of the company QMS.
• Represent the company in the most professional manner possible in accordance with local legislation and all company policies / procedures.
• Expedite customer shipments with company overseas offices and Operations Department to ensure shipments meet expected time-frames.
• Raise invoices to customer in an accurate and timely fashion.
• Conduct customer questionnaires and obtain customer feedback on a weekly basis.
• Meet with customers as and when necessary.
• Regular reporting as determined by UAE Commercial Manager.
• Any other task (within company policy / procedure / country legislation) as deemed necessary by Management.

Requirements


Requirements


• Minimum two (2) years experience in the freight forwarding industry, with exposure to operations (ocean and airfreight).
• Two (2) years UAE work experience
• Intermediate level computer literacy in: Lotus Notes and Microsoft Office (Word, Excel, PowerPoint).
• Advanced level literacy in English language, both written and oral.
• Reliable trust / relationship building skills.
• Innovative negotiating skills
• Additional European / Arabic / Asian language skills an advantage

About the Company


About the Company


Logistics Executive has been established for more than 10 years and delivers professional Executive Search & Recruitment services to the global Logistics and Supply Chain market.

Our service covers the full spectrum of senior roles within the Logistics & Supply Chain vertical and includes support functions such as Finance & HR. We are also able to provide Interim Managers and Supply Chain Consultants on short or limited term contracts.

Our knowledge and reach in the Logistics & Supply Chain sector usually means that we can provide better candidates than the ‘generalist’ search firms.

We provide a suite of HR & Talent Management consultancy services to the industry including Outplacement, Executive Coaching, Psychometric testing, Assessment, Performance Reviews and Leadership Development programmes.

The Dubai Regional Office covers Africa, Middle East, Central Asia / CIS, South Asia and the surrounding regions - however we source candidates globally through our international network.

Our other international offices cover Europe, S.E. Asia and Asia Pacific.
This Position is closed or expired