| Customer Service Executive | |
| HSBC Global Resourcing Cairo, Egypt Ref: KP639-08 |
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The RoleThe Role Receive/make calls from/to customers (internal/ external) Ensure that each call / work item is completed in accordance with established procedures and standards. Protect accessed confidential information relating to the organization and its customers Comply with laid down work procedures, code of conduct and other regulations of engagement terms. Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators Implement the Group Compliance Policy as applicable to the role in conjunction with relevant Compliance Department Continually re-assess operational risks inherent in the business, taking account of legal and regulatory requirements, operating procedures etc. |
RequirementsRequirements Ability to communicate in French and English. Ability to write business letters and reports. Good listening skills. Ability to understand instructions, follow procedures and deliver consistent output Proven time management skills Evidence of working in a team environment Ability to learn quickly, retain and transfer knowledge appropriately. Ability to understand and interpret numeric data. Flexibility to work in shifts. Ability to build rapport with and relate to a wider range of people |
About the CompanyAbout the CompanyHSBC Global Resourcing is the largest, captive, banking & financial services offshoring organisation in the world. It has more than 32,000 skilled professionals operating out of 15 Group Service Centres present in five countries in Asia, including India, China, Malaysia, Philippines and Sri Lanka. A vital part of the HSBC Group's global strategy, Global Resourcing seamlessly integrates and plays a key role in delivering shareholder value helping HSBC remain competitive in the global financial services market. A vital part of the HSBC Group's global strategy, Global Resourcing seamlessly integrates and plays a key role in delivering shareholder value helping HSBC remain competitive in the global financial services market. |
This Position is closed or expired
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