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Job description / Role
- Act as Main interface for customer and sales/TC during order treatment process.
- Validate customers orders received from Sales or Customers, according to the procedure Gemalto Customer Purchase Order Review ref. WG.SCH.3.0005
- Translate the customers orders in Gemalto order entry system to allow treatment from order manager
- Plan the sales orders with the manufacturing complying with the customers requirements
- Acknowledge the orders to the customers within 48 hours ; use a standard leadtime for non executable orders when standard leadtimes are available
- Coordinate the customers executables until availability for production (artwork, CI). Validate with customer and studio artworks using PDM tool
- Coordinate with technical support technical information to execute an order.
- Coordinate with sales operations for order/no order forecasting.
- Coordinate and execution of artworks with studio/pdm tool.
- Relay information to/from customers versus order manager
- Follow up the sales orders until the shipment and invoicing in a proactive mode
- Is in charge of the customers complaints registration and follow up
- Contribute to the short-term billing forecast exercise in volume and its achievements
- Ensure order are entered into backlog in an accurate and timely manner respecting the SLA set out
- Is responsible for updating the ERP of any change linked to the order to insure backlog report accuracy - Liaison with Operations in terms of all aspects of business
Requirements
- College Education preferable in International Business and/or Finance and/or Economics
- 3 years experience in a similar role
- ME market exposure is an advantage
- Multicultural experience.
Knowledge:
-Sales administration and logistics (Letter of Credit, Payment Terms, Customs Rules, Incoterms)
-System Tools: IT Literate (Microsoft Pack Office especially XLS,outllook)
-ERP knowledge is a plus
Skills:
-Customer oriented & availability
-Good organization skills
-Rigour
-Self-initiative
-Stress resistant
-Team Player
-Good at interpersonal-& intercultural communication
Languages: English, Arabic
About the Company
Gemalto is at the heart of our evolving digital society. We give billions of people the security to make the most of their digital lifestyle; and the freedom to communicate, travel, shop, bank, entertain and work anytime, anywhere in ways that are convenient, enjoyable and secure.
Every day, corporations and governments across the globe trust us to help them provide secure, convenient services for their users. Each time their customers, employees and citizens want to transact, connect or identify themselves, our solutions are there to make it safer and easier. Whether theyre communicating, banking, doing business online, using eGovernment or eHealth services, transferring money, accessing cloud services, verifying identities and protecting privacy, or benefitting from machine-to-machine (M2M) communications, people all over the world rely on Gemalto every day.