Customer Service Executive

Nimbus Resource Solutions

Dubai, UAE

Ref: OP327-39

Job description / Role

Employment: Full Time

Customer Service Executive - Jebel Ali, Dubai

A position has come about for this well respected global telecoms company based in Jebel Ali, Dubai.

The purpose of the role is to ensure proper follow up and administration of orders within the zone assigned as well as follow up on sales activities from receipt of Purchase Order up to the delivery staying in coordination with sales team, manufacturing and clients.
- Manage all customer contact relating to operational activity.
- Create and maintain customer SLA documents.
- Management of order expectations, customer order status and maintaining customer WIP tables.
- Utilize various internal systems to process customer actions (change requests / artwork originations / none-complaint reports).
- Ensure that all order entry, invoice, dispatch specifications are entered and processed in an accurate and timely fashion.
- Coordination with schemes (Visa and MC) for approvals of artwork
- Ensure pipeline accuracy by providing sales teams with regular customer feedback and weekly Revenue reports.
- Communicate customer requirements internally, chasing progress with all departments (Manufacturing, Service Center, Sales, Technical Support..)
- Develop specialised knowledge of ERP systems to process orders (AX, Sage).
- Ensure that all order entry, invoice, dispatch specifications are entered and processed in an accurate and timely fashion.
- Invoicing based on the incoterm agreed with the customer
- Gain an understanding of and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved.
- Follow and maintain company HR values, processes and policies.

Requirements

- University degree + 3 to 4 years experience in a similar role
- Fair Knowledge/background in Logistics
- Demonstrate strong detailed oriented skills, be service-oriented, selfmotivated, and a team player
- While working in a pressurized working environment, resolve unexpected conflicting demands with assertiveness and objectivity in a firm manner
- Be approachable and solution-oriented in resolving issues, with an enthusiastic can do attitude
- Maintain a professional demeanour when interacting with management, employees and external contacts
- Consistently exercise discretion in handling interactions, and in directing internal and external customers to the appropriate party for resolving problems or complex issues
- Multi-task and produce accurate documents and reports
- Process oriented and good understanding of Customer Support specific processing especially related to orders management and delivery
- Perfect command of IT tools and Software
- Fluent in English
- French/Arabic can be of advantage

About the Company

Nimbus Resource Solutions is a specialist recruitment company based in Dubai placing contract and permanent resources across Europe, Middle East and Africa. We work with clients across the Satellite and Information Technology sectors.

We build long-term partnerships with our clients and our candidates. Our ability to source the best talent has a significant impact on business performance, as well as enhancing individual careers.

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Electrical Foreman salaries in UAE

Average monthly compensation
AED 5,500

Breakdown available for industries, cities and years of experience