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Job description / Role
A fantastic position for an Export Customer Service Manager has arisen with an established shipping line. The right candidate will be heading their Customer Services team as an Export Customer Service Manager. You will be responsible for handling the entire exports team, which consist of 20 headcount and all activities by ensuring the highest level of customer service for export shipments for their respective clients locally. Reporting directly to Customer Service Manager (Middle East Cluster), this job is based in Dubai.
Requirements
Responsibilities:
- Leading the Export customer services team to deliver proactive service to customers.
- Delivering the assigned cluster target
- Managing and driving the standardized global process and introduce the processes into the team.
- Implement process improvements and improve productivity to increase scores.
- Taking ownership of and ensuring top performance on customer care.
- Actively building strong relationships with customers and gaining understanding of their businesses, service needs.
- Actively seeking and continuously improving opportunities with relation to internal and external stakeholders.
- Participating in improving projects while fully focusing on achieving the team objective.
You will have specific objectives and KPIs to deliver.
A competitive salary package along-side a bonus structure will be offered to the right candidate.
About the Company
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years’ success under our belts and a workforce of 10,000+ people across 32 countries, we’ve evolved to put our customers at the heart of everything we do.
So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow.
Offering an unrivalled suite of recruitment and workplace solutions, whether you’re looking for what’s next in your career, or have a gap to fill, we’ll help you get where you want to go.
You can rely on us to deliver today and help you plan for tomorrow.