Customer Service Management Manager |
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Networkers International
Ref: HP977-1048
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The RoleThe RoleCustomer service specially means the service for the end user of telecommunication operator included the consumer users and enterprise users, included the service fulfillment and assurance. More than 5 year experience of customer service delivery in telecommunication operator. More than 10 year of telecommunication related work experience. More than 3 years of team management experience in telecommunication operator. Senior manager or director or Customer service department of telecommunication operator. Deeply understanding of customer service fulfillment and service assurance Knowledge of ITIL and eTOM and can use these knowledge for customer service analysis and optimization |
RequirementsRequirementsLead a team for transition in for customer service from operator to company Lead a team to Study the current org and process information and provide gap analysis and optimization plan Lead a team to Study the current work load and SLA information and provide gap analysis and optimization plan Ensure the service will be took over by company from operator successfully Ensure the service took over by company from operator under planned cost |
About the CompanyAbout the CompanyNetworkers International now fully own SNS Consultancy FZ LLC, so will now be trading as such and is now fully integrated into the 11 country global footprint of Networkers International Plc. Within the Middle East we continue to offer our clients and candidates extremely high levels of service across the IT, Telecommunications, Engineering, Construction, Energy and Homeland Security sectors, each covered by teams that specialise in their given area. |
This Position is closed or expired
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