Job closed
Ref: HP977-1048
Job description / Role
Customer service specially means the service for the end user of telecommunication operator included the consumer users and enterprise users, included the service fulfillment and assurance.
More than 5 year experience of customer service delivery in telecommunication operator.
More than 10 year of telecommunication related work experience.
More than 3 years of team management experience in telecommunication operator.
Senior manager or director or Customer service department of telecommunication operator.
Deeply understanding of customer service fulfillment and service assurance
Knowledge of ITIL and eTOM and can use these knowledge for customer service analysis and optimization
Requirements
Lead a team for transition in for customer service from operator to company
Lead a team to Study the current org and process information and provide gap analysis and optimization plan
Lead a team to Study the current work load and SLA information and provide gap analysis and optimization plan
Ensure the service will be took over by company from operator successfully
Ensure the service took over by company from operator under planned cost
About the Company
Networkers is a global recruitment consultancy helping unite job-seekers and hiring companies across the technology industry. Since Networkers was established in 2000, the business has grown considerably and we have consistently proven our ability to connect the right people with the right roles in the right businesses around the world. What makes us unique is our ability to offer a local service on a global scale. From our 14 offices spanning across four continents, we are able to recruit in more than 130 countries.