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Job description / Role
To provide supervision, training and support to our Move Managers (Export & Import) in order to optimize and complement their field of activity.
To ensure UAE Move Management department gives full support and assistance to Sales and Operations departments and works hand in hand with all Departments to give the customer superior service delivery at all times.
To help maintain ISO quality certification and to ensure that processes needed for the quality management system are established, implemented, adhered and maintained.
To help maintain and control Global COM errors in accordance with company and regional guidelines.
To ensure that UAE destination and origin scores are kept higher that the global average and/or to the standard set by regional office-whichever is the higher.
To manage and develop the customer service function, andto effectively deal with service issues/complaints, escalating in accordance with ISO requirements, at all times projecting a professional image and maintaining cordial relations.
Requirements
University qualifications : Holding university degree in relevant field
Previous experience : preferably 8 years experience
Knowledge of ISO Quality Certification
-Should have proven management skills
-Team player
-Detail oriented
-Problem solving skills
About the Company
The Adecco Group is the world’s leading talent advisory and solutions company. We proudly make a difference in the working lives of 3.5 million people every year. Our culture is entrepreneurial and inclusive, and we are united by our passion for making a difference in the world of work. We work with over 100,000 organizations in 60 countries, enabling their success. We have 35,000 people working with us across more than 60 countries and territories.
Adecco has been rapidly growing in the Middle East since 2008, developing a substantial footprint throughout the region. We work across 250 different clients, Adecco has more than 62 full time employees, working in 4 offices, servicing all countries across the GCC region. We offer Temporary Staffing, Permanent Placement, Executive Search, Assessments, Visa And Payroll, Outsourcing, PRO Solutions customised as per client requirements. Adecco Middle East Head Office is based in Dubai with a branch at Abu Dhabi.