Customer Service Manager

Dubai, UAE

Ref: KP164-86

The Role

The Role

To provide supervision, training and support to our Move Managers (Export & Import) in order to optimize and complement their field of activity.

To ensure UAE Move Management department gives full support and assistance to Sales and Operations departments and works hand in hand with all Departments to give the customer superior service delivery at all times.

To help maintain ISO quality certification and to ensure that processes needed for the quality management system are established, implemented, adhered and maintained.

To help maintain and control Global COM errors in accordance with company and regional guidelines.

To ensure that UAE destination and origin scores are kept higher that the global average and/or to the standard set by regional office-whichever is the higher.

To manage and develop the customer service function, andto effectively deal with service issues/complaints, escalating in accordance with ISO requirements, at all times projecting a professional image and maintaining cordial relations.



University qualifications : Holding university degree in relevant field

Previous experience : preferably 8 years experience

Knowledge of ISO Quality Certification

-Should have proven management skills
-Team player
-Detail oriented
-Problem solving skills

About the Company

About the Company

The Adecco Group is the world's leading provider of HR solutions. With more than 33,000 FTE employees and a network of 5,600 branches, in over 60 countries and territories around the world, we offer a wide variety of services, connecting close to 750,000 associates with well over 100,000 clients every day.

The services we offer fall into the broad categories of temporary staffing, permanent placement, career transition, talent development and workforce management solutions, as well as outsourcing and consulting.

The Adecco Group is based in Zurich-Glattbrugg, Switzerland and we are a Fortune Global 500 company listed on the SIX Swiss Exchange.
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