Customer Service Manager

Job description / Role

Looking for a Customer Service Manager for a leading multinational company in Dubai.

Managerial and Coordination Requirements:

- Lead, manage, guide and develop the Customer Service, Technical Support and Contract
- Establishes metrics, method of measurement and reporting for CS/Estimation team to constantly challenge and improve customer satisfaction.
- Continually monitors order and sales volumes by region to determine efficient resource allocation and adjusts accordingly so that “Best Customer Experience commitments are met.
- Establish strong relationship with Pre-sales, Sales and Operations to establish seamless processes that ensures smooth and hassle free experience for the customer
- Build and develop customer excellence teams
- Principle responsibility for Implementing CRM tool across the region
- Direct and Implement Customer Focus initiatives
- Analyse and report on all customer service activities

Requirements

Knowledge and Experience
• Bachelor’s degree holder
• Masters in Management preferred
• Proven track record of business leadership
• Experience in establishing and streamlining processes
• Proven track record of exemplary service delivery
• Experience in remote leadership
Candidate with engineering industry or customer service related industry are preferred.

About the Company

PARKER CONNECT is the fastest growing Management Consultancy in the Middle East. We provide world class services such as Executive Search and Consultancy through our centrally located office in Dubai, United Arab Emirates. Ever since starting operations, the organization has witnessed rapid growth purely achieved through firm business relations and quality service delivery. Our market knowledge in the region put together with quality consultants and excellent infrastructure has enabled us to build a strong portfolio of clients which include MNC’s and local firms.