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Job description / Role
Customer Service Manager
Dubai
Total is a multinational energy company committed to leveraging innovation and initiative to provide a sustainable response to the growing energy demand.
The fourth largest publicly-traded integrated international oil and gas company and a world-class chemicals manufacturer, Total operates in more than 130 countries and has 96, 400 employees.
Total Lubricants, one of the many arms of Total is looking for a talented Customer Service Manager. The first challenge will be to understand, meet and exceed customer requirements. This is an excellent opportunity to be part of a rapidly growing region where the challenges are endless.
Role:
•Managing a team of 7, located in the UAE you will be looking after both domestic and export markets for their lubricants division.
•Control, coordinate and process customer orders and manage the day to day relationship with logistics to ensure customer expectations are met.
•Facilitate the validity of alternatives and raising issues to management in order to facilitate and support business unit customer service levels.
•Develop and implement Customer Service KPIs into the business including Invoice Accuracy and Complaints Management.
•Develop and maintain a positive, collaborative working relationship with customer base, co-workers and peers.
Hudson is a leading provider of permanent recruitment, contract professionals and talent management solutions worldwide.
Requirements
Experience:
•Applicants must have proven experience within a customer orientated supply chain environment.
•Fluent in Arabic and English a MUST with French a distinct advantage.
•Experience in GCC countries is preferred.
•Degree educated or equivalent necessary.
•Applicants need to have excellent communication skills written and oral, and also calm/pragmatic approach to problem solving.
•Good excel skills required together with experience of ERP systems desirable.
About the Company
Simply stated, Hudson's focus is helping you to get the best from talented people. At Hudson, we assess, recruit, develop and engage the best and brightest people for our clients. Our underlying goal is to improve performance at every level, so that the whole becomes greater than the sum of each individuals expertise.
We deliver innovative solutions that address both hiring strategies and organisational effectiveness people and performance. Weve developed a strong track record of helping clients run their businesses smarter and achieve greater success through people.