Customer Service Manager

ARASCO

Riyadh, Saudi Arabia

Ref: GP287-13

Job description / Role

Employment: Full Time

Represent Arasco Foods in a positive & professional manner.
Effective handling of key / complex / escalated customer issues, the parameters of which to be categorized across the lines.
Analyzing key Management information to determine how the customers are being served.
Recruit, train & appraise new staff as per business needs.
Prepare & make reports and presentations to the customers as required.
Generate monthly escalations report to the Director SCM.
Work with Sales on any Pre Sales needs. Coordinate Pre Sales activities as and when required.
Enact mystery shopper programmes periodically to improve the overall perception of Arasco Foods.


Manpower Management:
Motivate his entire team across the regions for efficient operations.
Monitor the performance of the entire team and report to Director on a periodical basis.
Work with all personnel & outside contacts to satisfy clients & achieve company goals.

Requirements

Qualifications :
Graduate Degree (Saudi preferred).

Experience :
5+ years of experience in similar capacity.

Job specific Skills :
Working knowledge of the process.

Generic Skills:
Working knowledge of Microsoft Office ( MS-Excel,

MS- PowerPoint , MS- Word & MS Outlook).
Working knowledge of Arabic and English language (read & write).

About the Company

Arasco, The Arabian Agriculture Services Company, was founded in 1982 with a vision to supply the budding animal farm sector with the necessary products and services for intensive growth. Its first full feedmilling plant, based in Al-kharj, was and still remains a state-of-the-art technology backed by world class nutritionists and veterinarians. It has served as a catalyst (if not the driving instrument) for the fantastic growth of the dairy and poultry industries in its areas of operations. Spurred by this success, Arasco continued to grow in scope, capacity and excellence with vertical and horizontal expansions to cover the wide spectrum of agro and food industries with quality products and services. Today Arasco is an amalgam of synergized businesses which include:

  • Animal feed production (2 Feed mills)
  • Corn milling and refining (Starch & Glucose) and feed by-products
  • DCP production (Archem)
  • Production, processing and distribution of meat products and poultry breeds (Intaj)
  • Bulk materials handling, storage and distribution
  • Cold storage services
  • Analytical and technical services (IDAC)
  • Agrochemicals trade and services (Alemar)

These business entities operate in unison and are served with the latest ERP and communication systems, in addition to central sales and marketing teams at Head Office and specialized teams in each of the units.

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Programmer salaries in Bahrain

Average monthly compensation
BHD 600

Breakdown available for industries, cities and years of experience