Customer Service Officer

Job description / Role

Job Description
- Answer the incoming call - call center line
- Cold calling
- Lead generation
- Collecting accurate information from clients
- Handling client queries.
- Timely support to sales team.
- Daily lead report Reports
- Attending all complaints and feedback of customers to develop the quality of customer services..
- Building good Relation with clients to present the company to meet company’s objectives.
- Reporting on daily basis all the activities.
- Provide best level of service to the customer
- Monitoring and uploading company listed properties on the web portals
- Perform unit listing according to the company policy
- Monitoring the company channels to generate proper leads.
- Filter the listed units according to the unit status and availability required
- Highly responsible for meeting the clients satisfactions.

Requirements

- Multi-tasking skills
- Must possess excellent communication skills.
- Team player and self driven attitude.
- Minimum 1 years experience in customer service.
- Excellent interpersonal skills.
- Must have commitment to high professional ethical standards and a diverse workplace.
- Excellent computer skills and proficient in Excel, Word, Outlook.
- Proven & skilled at the customer service techniques.
- Organized & dedicated to the work & job objectives.
- Capacity to work with any computer system /tool/application.
- Skilled at correspondent write ups & emails communication.
- Excellent in tracking & follow up techniques as well as reporting skills.

About the Company

Property Shop Investment LLC (PSI ) is one of the Fastest Growing Real Estate company in Abu Dhabi.

Property Shop Investment provides a full range of real estate solutions such as selling, leasing, property management and property evaluations for both residential and commercial properties At PSI we understand customer needs and give the best solution. Our Moto is to attain 100% customer satisfaction. Our major dealings are spread across Abu Dhabi region.

We have our successful presence in the real estate market in Abu Dhabi since 7 year and are growing up by leaps and bounds.

PSI is a leader in Abu Dhabi market Real Estate in terms of strategic partnership with the leading developers in Abu Dhabi like Aldar , Sorouh, TDIC, Manazel, Burooj, Green Emirates Etc., as well as major finance providers in the UAE such as TAMWEEL, Abu Dhabi Finance, Mashreq Banks, NBAD, ADCB and other Reliable investors.

PSI has a multi cultural ,systematic environment which enhances the career path and wealth for the staff.