Customer Service Officer

Eaton Corporation
Dubai, UAE

Ref: HP395-27
Eaton Corporation

The Role

The Role

Position Objective:

This position is responsible for processing of Purchase Orders and following up on actions for the customer with other functions within Cooper Middle East. This position works in co-operation with the inside sales team as well as the customers for the region.

The incumbent has to understand the process how we are working today and what is necessary to change towards greater customer focus. Therefore the incumbent has to understand the needs of the customers (VOC), mirror that on our service provided, gap analysis and work on the process including implementation to drive the cultural change from a manufacturing driven company to a customer driven company.

The incumbent has the responsibility to handle the day by day operation of our local Customer Center and actively support and drive initiatives like: Improvement of on-time-delivery, reduce the time required for inquiries, quotes, manufacturing and new product development oriented on customer needs. The incumbent to provide the customer with tools to help them create added value for their own customer base.
The incumbent to bring innovative ideas to the team which will help with growth towards an absolute customer oriented approach and change the mental attitude in the direction that customers are top priority, In so doing reducing non value added costs to the company.

Position Accountabilities

•The incumbent will control and process delivery order and coordinate and monitor status of orders to ensure that on time delivery performance objective is achieved.
•Ensure all Purchase Orders are updated into the system and confirmations sent to the customer in a timely / accurate manor.
•Process related documentation coordinating with Warehouses/Factories for effective delivery performance.
•Attend/ respond to telephone orders/fax/emails. Communicate and convert to system for planned orders.
•Provide prompt and accurate feedback to customers and sales department on orders and delivery status.
•He/she will be responsible for smooth cooperation with all needed interfaces in order to assure satisfying accomplishment of customer needs.
•Coordinate delivery schedules with parameters given by production and customer needs.



•A minimum of three years’ previous experience in inside sales / customer service with a large multinational organization

•Strong customer orientation

•Ability to make informed real time decisions on operational issues taking account of customer needs delivery against Key Performance Indicators and budgetary constraints.

Ability to make decisions on discretionary benefit payments based on customer needs whilst considering impact on profitability and benefit spend targets.

•Excellent PC skills including SAP experience

•Excellent English communication skills written and verbal are essential

•A quick learner; analytical and detail conscious with a commitment to excellence.

•Well organized; able to manage multiple tasks and changing priorities effectively

•Able to work effectively as part of a team.

•A strong personality; able to negotiate with colleagues to meet deadlines.

About the Company

About the Company

Eaton Corporation is a diversified power management company with more than 100 years of experience providing energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power. With 2011 sales of $16.0 billion, Eaton is a global technology leader in electrical components and systems for power quality, distribution and control; hydraulics components, systems and services for industrial and mobile equipment; aerospace fuel, hydraulics and pneumatic systems for commercial and military use; and truck and automotive drivetrain and powertrain systems for performance, fuel economy and safety. Eaton has approximately 73,000 employees and sells products to customers in more than 150 countries.
This Position is closed or expired