Customer Service Officer

Job description / Role

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Honeywell Life Safety:

Honeywell Life Safety (HLS) is a Strategic Business Unit (SBU) in Automation and Control Solutions (ACS). A $3.6 billion business, HLS innovates to protect and save lives worldwide everyday. It is a global leader in many growing industries, including commercial fire systems, smoke and gas detection, personal protective equipment (PPE), and home and hospital patient monitoring. Its quality products, integrated system solutions, and services make life safer, more comfortable, more secure, and more productive in every corner of our world. You can find leading-edge HLS technology in the products, software, and solutions all around you, including at airports, hotels, healthcare institutions, business centers, stadiums, industries, and schools.

Responsibilities:

• Data management - item creation, item deactivation, manual tracking and monthly internal communication.
• Factory Promise Date tracking and log-in with weekly communication indicating estimated availability and goods in transit (GIT) items.
• Availability report for weekly regular communication.
• Process improvement project handling (with local IT Team and Europe / USA) and starting enhancement initiatives.
• Back-up activities for inbound and outbound responsibilities, along with SAGE (Secure Administration Gateway Environment) for Combisafe business.
• Creating, tracking and finalizing distributor agreements, preparing distributor Certificates.
• Liaising with Marketing Communications in order to provide customers with Honeywell communication to answer special requests on lead time, quality, branding and changes in specs.
• Internal reporting to maximize revenue and expedite sales, along with providing data for weekly estimate submission.
• Liaising with Credit Control (weekly) to eliminate outstanding payments, overdues and exceeded credit limits.
• Support Credit control with collections.
• Internal weekly reporting to Customer Service Manager & Business Leader

Requirements

Qualifications

• Degree standard education preferably in Business Studies with some international focus
• Minimum 3 years experience within a sales order processing/customer service environment preferably with an international company bringing products into the region.
• Experience of logistics, export/import regulations & documentation, LC’s & related documentation in a corporate environment.
• High competence in standard MS Office applications including Word, Excel and PowerPoint
• Advanced XLS skills are preferable with PIVOT Table & Functions (VLook-up knowledge).
• Competent use of e-mail and the Internet.
• Experience of Oracle / SAP preferred.
• Good command of English (both written and verbal). Arabic & French is an advantage.
• Professional attitude and approach, strong work ethic, pro-active team member, prepared to learn.
• Highly customer focused with a strong “can do” attitude.

About the Company

Honeywell (NYSE: HON) is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global megatrends such as safety, security, and energy. With approximately 122,000 employees worldwide, including 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.