Job closed
Ref: KP877-129
Job description / Role
1. Presentability, punctuality, adequate knowledge are key to a CSO's success on the job.
2. Professional handling and addressing of internal & external stakeholder queries (phone, face to face or via e-mail) with appropriate responses in-line with the organizational standards, messages, procedures and guidelines is mandatory.
3. Maintaining an orderly and professional image through the customer service desk, appropriate conduct and sustained reactions are required skills for this position.
4. Ensuring complementary mall operation specific are under control and operating as expected such as in-mall music, general mall odor, smoke detection, common areas lighting and general attributes of mall presentation.
5. Attracts potential customers by responding to enquires; suggesting information about other retailers and services.
6. Data entry, account opening, recording of complaints.
7. Resolves retail or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
8. Contributes to team effort by accomplishing related results.
9. Provide assistance when requested by event suppliers on site during live shows & arranging support from internal department and ensure smooth flow of events and activities.
Requirements
- Graduate or a High school diploma.
- Multilingual.
- Minimum 2 years Customer Service experience in a mall or hotel
Skills & Knowledge:
- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.
About the Company
Al Ghurair is a diversified industrial group based in Dubai with operations spanning more than 50 countries globally. With a rich history of pioneering businesses and technologies, this heritage of innovative success is built upon values of excellence in the products developed and the processes followed. Our Core Areas of Expertise are Foods, Commodities, Construction and Properties. And furthermore, our additional areas of focus include Energy, Printing, Retail and Education.