Customer Service Officer

Job description / Role

- Provide customer service support for visitors to achieve a high level of customer satisfaction through providing relevant information, answering queries and handling customer complaints. Provide the Marketing Department with quantitative and qualitative data from customers and retailers.
- Serves customers by providing retail and service information; resolving retail and service problems.

Principle Accountabilities:
- Presentability, punctuality, adequate knowledge are key to a CSO's success on the job.
- Professional handling and addressing of internal & external stakeholder queries.
- Ensuring complementary mall operation specific are under control and operating as expected such as in-mall music, general mall odor, smoke detection, common areas lighting and general attributes of mall presentation.
- Attracts potential customers by responding to enquires; suggesting information about other retailers and services.
- Data entry, account opening, recording of complaints..
- Resolves retail or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Provides assistance when requested by event suppliers on site during live shows & arranging support from internal department and ensure smooth flow of events and activities.

Requirements

- Graduate or a High school diploma holder.
-Minimum 2 years Customer Service experience in a mall or hotel.

Skills:
- Multilingual.
- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.

About the Company

Al Ghurair is a diversified industrial group based in Dubai with operations spanning more than 50 countries globally. With a rich history of pioneering businesses and technologies, this heritage of innovative success is built upon values of excellence in the products developed and the processes followed. Our Core Areas of Expertise are Foods, Commodities, Construction and Properties. And furthermore, our additional areas of focus include Energy, Printing, Retail and Education.