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Job description / Role
The key responsibilities of the Customer Service -Order Management are to manage the complete Order management processing cycle from enquiry to delivery.
- Edit orders, Quantity, unit price, item creations, release account blocks, and prepare order files with clear documentation to effectively process customer orders.
- Generate Sales order acknowledges and forward to customers.
- Follow up order with factories, provide shipping instructions on customer requirements
- Receive order acknowledgment from factories and re-concile with purchase order.
- Follow up on purchase order status to ensure dispatched are executed in timely manner from various factories.
Requirements
- Graduate in any discipline
- Preferably 3-4 years experience in MNC Environment.
The key responsibilities of the Customer Service -Order Management are:
- Manage the complete Order management processing cycle from enquiry to delivery
- Edit orders, Quantity, unit price, item creations, release account blocks, and prepare order files with clear documentation to effectively process customer orders.
- Generate Sales order acknowledges and forward to customers.
- Follow up order with factories, provide shipping instructions on customer requirements
- Receive order acknowledgment from factories and re-concile with purchase order.
- Follow up on purchase order status to ensure dispatched are executed in timely manner from various factories.
- Attends to customer enquiries pertaining to orders status, (weekly) Shipments, prices, complaints (discrepancies), product availability. Etc..
- Collaborating with various in house departments which include the regional & country management, accounting, credit, warehousing, shipping, freight forwarders, sales and marketing.
- Acting as the problem solver, searching within and outside the company for solutions to clients issues.
- Develop Standard operating procedures (SOP) with customers and suppliers.
- Resolve any discrepancies related to shortage, excess & damage with suppliers and close customer claims.
About the Company
The Adecco Group is the world’s leading talent advisory and solutions company. We proudly make a difference in the working lives of 3.5 million people every year. Our culture is entrepreneurial and inclusive, and we are united by our passion for making a difference in the world of work. We work with over 100,000 organizations in 60 countries, enabling their success. We have 35,000 people working with us across more than 60 countries and territories.
Adecco has been rapidly growing in the Middle East since 2008, developing a substantial footprint throughout the region. We work across 250 different clients, Adecco has more than 62 full time employees, working in 4 offices, servicing all countries across the GCC region. We offer Temporary Staffing, Permanent Placement, Executive Search, Assessments, Visa And Payroll, Outsourcing, PRO Solutions customised as per client requirements. Adecco Middle East Head Office is based in Dubai with a branch at Abu Dhabi.